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Editorial

Unresolved failed electronic transactions

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Records have shown that the volumes and values of electronic payment transactions, which slumped in  February to N37.6 trillion has climbed to N49.4 trillion by March.

Though  e-banking has a significant impact on economic growth in Nigeria, therefore the banking industry is supposed to adjust to full and effective deployment of information technology due to its sophistication since the technology with relative perceived advantage to retain  millions of customers confidence in the banking system.

The Nigeria Inter-Bank Settlement System (NIBSS) was silent about unresolved transactions, industry sources noted that only 60 per cent of the ePayment transaction failures that occurred earlier in the year had been resolved, leaving 40 per cent of complaints unresolved.

The current  data released by the NIBSS showed that ePayments were up by over 23 per cent within one month, attributable to surge in the total value of e-payment transactions last month as well as sustained use of digital payment channels despite the waning cash scarcity.

This is notwithstanding the rise in ePayment adoption, there are still several unresolved failed ePayment transactions that characterised the first quarter. These problems have continued to keep more Nigerians in the banking hall. These transactions, according to findings, run into millions of Naira.

While to some people, it could be as low as N2,000; there are however, transactions that run into hundreds of thousands that are currently hanging, which have not been reversed. In the last three weeks about 70 per cent of bank customers, who visit the banks, were there to resolve issues that border on failed ePayment transactions. These lapses cut across the entire four walls of this country from Maiduguri to Uyo, Sokoto to Lagos, Enugu to Kwara in the same story. Customers continued to besiege the banking halls with the hope that their failed ePayment transactions would be resolved. While many customers were told to come back, others lament that their transactions could not be traced, setting in rounds of frustrations on the banking public.

While usage grew drastically, transaction value only grew marginally by 7.88 per cent from N2.37trillion in January to N2.56trillion in February. This mirrored the experience of many Nigerians in the month, who had to grapple with multiple failed mobile transactions.

Since the Central Bank of Nigeria (CBN) announced its naira redesign policy and withdrawal limits, in 2022, Nigerians have had to adopt electronic forms of transactions.

While announcing its policy, the apex bank said, “The maximum weekly limit for cash withdrawals across all channels by individuals and corporate organisations shall be N500,000 and N5million respectively. Customers should be encouraged to use alternative channels (Internet banking, mobile banking apps, USSD, cards/POS, eNaira, etc.) to conduct their banking transactions.

Unfortunately, the pressure of increased electronic payment has overwhelmed the banking sector, leaving many customers waiting and stranded in the banks.

Nigerians have been on Twitter, tagging banks, and complaining about failed transactions.

Recently, the Vice President of the Nigerian Association of Small-Scale Industrialists, Seun Kuti-George “made a payment to someone one morning and they did not receive the alert immediately.

“I had to leave the goods there until the next morning hoping that the fellow would get alert by then. If it was an emergency or a matter of life and death or a matter of contract that will be cancelled, I would have lost that.”

Pertinently, the CBN needs to rebuild confidence in teeming Nigerians to inculcate banking culture as many are losing hope gradually. The recent naira policy redesign by the Federal Government causing scarcity of the currencies cannot be easily erased from the memories of the public.

Though the CBN Governor, Godwin Emefiele, has admitted that Nigerians are experiencing difficulties in carrying out online banking transactions due to the deluge of online transactions that hit Nigeria’s banking industry.

The  CBN Governor apologised for the online transaction failures said the apex bank would sustain the current monetary tightening regime following the continued rise in headline inflation that has posed significant risks to Nigeria’s economy.

Emefiele said this as the Monetary Policy Committee (MPC) of the CBN resolved to raise the Monetary Policy Rate (MPR) known as interest rate by 50 basis points to 18 per cent from 17.5 per cent.

“I must apologise. Yes, online channels fail. But no doubt it is as a result of the deluge of online transactions that hit the banking industry. But it is being resolved.

“On a daily basis, our Payment System Management Department monitors the online payment platforms so as to make sure that when there is a downtime, they are quickly resolved so that transactions can go on smoothly.”

The CBN Governor however noted that the apex bank retained other monetary policy parameters including bank’s Cash Reserve Requirement (CRR) at a minimum of 32.5 per cent as well as the Liquidity Ratio (LR) at 30 per cent. He further explained that the decision to raise interest rate was taken to further rein in inflation. It could be noted that the MPR is the rate at which the CBN lends to commercial banks and often determines the cost of borrowing in the economy.

Beyond this presentation by the Apex bank Governor, drastic measures must be taken as Nigerians are losing billions of naira to failed electronic transactions.

The CBN should setup a committee that will primarily focus on finding lasting solutions to these failed online transactions.

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Editorial

Fuel scarcity: A national embarrassment that demands lasting solutions

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As Nigerians, we have grown all too familiar with the debilitating effects of fuel scarcity. The latest crisis, which has brought transportation to a grinding halt, hiked costs for businesses and citizens, and dashed hopes of a subsidy-free era, is a reminder of our nation’s perennial fuel supply challenges.

The removal of the fuel subsidy, announced by President Bola Tinubu on May 29, 2023, was touted as a panacea to our fuel woes, but alas, we were wrong.

The long queues that have resurfaced at the few functioning filling stations in Abuja and other states are a painful reminder of the dark days when fuel scarcity was the norm rather than the exception.

It is unconscionable that despite the quadrupling of fuel prices, Nigerians are still forced to endure the excruciating pain of fuel queues.

The government’s failure to address the root causes of fuel scarcity has led to a vicious cycle of scarcity, hike in prices, and untold hardship for citizens. It is imperative that the government takes concrete steps to address the issue once and for all.

The current fuel shortage in Nigeria, attributed to logistical issues by the NNPC, is a stark reminder of the government’s chronic failure to address the nation’s energy crisis.

Despite claims of resolved problems, the reality on the ground tells a different story – dry fuel stations, skyrocketing transportation costs, and a citizenry bearing the brunt of this inexcusable crisis.

The government’s explanations ring hollow, rehashing familiar excuses – logistical issues, pipeline vandalism, crude oil theft, and foreign exchange scarcity.

These are not new challenges, yet successive administrations have failed to implement lasting solutions, opting for temporary fixes that inevitably unravel.

It is a national embarrassment that Nigeria, Africa’s largest oil producer and a significant global crude supplier, cannot reliably provide fuel for its citizens and industries.

The country’s four refineries have been in disrepair for decades, operating at a fraction of their capacity or lying moribund. Promises to revamp these critical assets have been made and broken countless times.

While the Dangote Refinery offers hope, it is a private endeavour that should not absolve the government of its responsibility to restore Nigeria’s public refineries to full working condition.

The promises to revive Nigeria’s refineries and depots are mere words until action is taken. The country’s overreliance on a single fuel depot and loading point in Lagos is unsustainable and a recipe for disaster.

The logistical challenges cited by NNPC are symptoms of a deeper problem – a lack of investment in critical infrastructure and a failure to address the root causes of fuel scarcity.

Nigeria must revive its network of 21 dysfunctional depots and repair the vandalised or obsolete pipelines that once served as product distribution arteries.

The threat by independent petroleum marketers to halt supply over unpaid bridging claims totaling N200 billion owed by the government is a crisis compounded by policy inconsistencies, delayed payments, and the broader challenges of operating in an economy plagued by foreign exchange volatility.

The NNPC’s claim of having over 1.5 billion litres of products to last 30 days is a temporary reprieve, but it does not address the structural deficiencies that have made fuel scarcity a recurring nightmare.

Nigeria loses trillions of naira annually to crude oil theft and pipeline vandalism, a hemorrhage that must be stanched through robust security measures and decisive prosecution of perpetrators.

The adoption of alternative crude evacuation systems involving barges and trucks is a pragmatic stopgap, but it should not divert attention from the pressing need to secure and rehabilitate the nation’s critical pipeline infrastructure.

It is time for leadership and action, not just words, to address the fuel scarcity crisis and ensure a stable and sustainable energy future for Nigeria.

But, the military’s Operation Delta Safe has recovered a mere drop in the ocean – four million liters of crude – amidst an ocean of losses. It’s time to confront the elephant in the room: our addiction to fuel scarcity.

Successive governments have peddled empty promises, leaving Nigerians to suffer the consequences.

The Tinubu administration inherits this ticking time bomb and must defuse it with unwavering commitment, innovative solutions, and political will. The fuel crisis is not just an economic issue but a national security imperative, holding our industries, transportation, and households hostage.

Nigeria’s vast oil wealth should be a blessing, not a curse condemning citizens to perpetual hardship. The time for excuses and temporary fixes has passed. Nigerians demand decisive action, transparency, and accountability from their leaders.

They deserve a future where fuel scarcity is a relic of the past, refineries operate at full capacity, and black gold fuels progress, prosperity, and sustainable development.

The fuel crisis is a test of leadership, one that has humbled successive administrations.

President Tinubu must rise to the challenge, marshaling all resources and stakeholders towards a comprehensive strategy that tackles the root causes of this recurring nightmare.

It’s time to break the vicious cycle and unleash a new era of progress and prosperity for Nigeria. The nation’s future depends on it. Will President Tinubu answer the call? Only time will tell.

We demand a comprehensive overhaul of the fuel supply chain, investment in local refining capacity, and a commitment to transparency and accountability in the management of our natural resources.

Nigerians deserve better than the perpetual fuel scarcity that has become a hallmark of our nation’s incompetence.

It is time for our leaders to take responsibility and act with the urgency and decisiveness that this crisis demands. Enough is enough! We demand lasting solutions to this national embarrassment now!

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Editorial

Nigeria’s Human Rights conundrum: A call to urgent action

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Nigeria’s human rights landscape has long been a cause for concern, but the latest revelation by the National Human Rights Commission (NHRC) paints a particularly dire picture.

The shocking disclosure that 1,580 human rights violations occurred in March 2024 alone is a stark reminder of the precarious state of human rights in our country.

Even more disturbing is the breakdown of these violations, which reveals a disproportionate impact on the North Central region and a troubling involvement of state actors, including the police, military, and DSS.

This crisis of accountability and protection demands urgent attention and action from all stakeholders, and it is our hope that this editorial will contribute to a much-needed national conversation on this critical issue

The most vulnerable members of our society, children, were not spared, with 542 cases of rights violations recorded. Domestic violence, which is becoming increasingly rampant, accounted for 471 cases.

Non-state and private actors were also responsible for 32 and 36 violations, respectively, while three cases of rights violations were recorded against people with disabilities.

The NHRC’s report is a wake-up call to all stakeholders, including the government, civil society organizations, and individuals, to take immediate action to address these violations.

The fact that social, economic, and cultural rights accounted for 157 violations, and referred cases stood at 24, highlights the need for a comprehensive approach to addressing human rights issues in Nigeria.

It exposed 499 killings and kidnappings, 71 violations of the right to life, and 301 school children abducted in Kaduna State alone.

The commission’s Senior Human Rights Adviser, Hilary Ogbonna, revealed these shocking statistics, which include 40 people killed in Benue State and four deaths in Nasarawa State during palliative distribution.

The report highlights a broader pattern of human rights violations, including domestic violence, abductions, and children’s rights abuses. It’s alarming that the right to life is being violated in various ways, and human rights violations are escalating.

This is despite Nigeria’s adoption of the Universal Declaration of Human Rights and over two decades of democratic governance.

The Global Peace Index Report’s ranking of Nigeria as one of the least peaceful countries in the world (144th out of 163) is a damning indictment.

The report emphasises the gravity of human rights abuses in Nigeria, where basic rights like freedom from oppression, participation in decision-making, and access to fundamental needs like food, work, medical care, and education are frequently denied.

However, the Universal Declaration of Human Rights, adopted in 1948, enshrines fundamental rights like freedom from oppression, participation, and access to basic needs.

While many countries, including Nigeria, have incorporated these rights into their constitutions, the reality on the ground is starkly different.

In Nigeria and Africa, people face physical and mental torture, police brutality, domestic violence, kidnappings, and detention without trial.

Since its declaration, it has become fashionable for most countries of the world, Nigeria inclusive, to entrench the catalogue of rights in their constitutions.

But, regrettably, in Nigeria, and indeed Africa, people are usually subjected to physical and mental torture ranging from cases of accidental discharge and other forms of police brutality, domestic violence, kidnappings as well as detention without trial.

Also, insecurity, in its various forms, has become a pervasive issue in Nigeria, manifesting as banditry, kidnapping, terrorism, and communal conflicts. This has resulted in the loss of lives and property, highlighting the government and security forces’ failure to fulfill their social contract with citizens. The lack of remedies for victims, including compensation and access to justice, has further worsened the situation.

The Nigerian Constitution guarantees the right to personal liberty, a fundamental feature of any democratic setting.

However, persistent obstacles, including legislative constraints, societal prejudices, and systemic shortcomings, hinder the full realization of human rights. It is crucial to acknowledge these challenges and work collectively to dismantle them.

The myriad of challenges facing Nigerians includes insecurity, separatist agitations, torture, illegal detention, extortion, and extra-judicial killings by law enforcement agencies.

Limited access to justice, abuse of court process, and disregard for court orders, as well as the increased cost of living and deteriorating living conditions, further hamper citizens’ ability to lead safe and meaningful lives.

Human rights protection plays a critical role in fostering vibrant democracies, promoting social cohesion and diversity, and cultivating a conducive and peaceful living environment.

To address these challenges, we recommend strengthening the independence of the judiciary, press freedom, democratic rules and principles, human rights education, and public vigilance. This will help curtail human rights abuses and promote good governance in Nigeria.

We urge the government, civil society organisations, and individuals to work together to address these pressing issues and ensure that the rights of all Nigerians are respected, protected, and fulfilled.

We also call on civil society organisations and individuals to continue to advocate for human rights and hold those in power accountable for their actions.

We also urge the government to take immediate action to address these violations, investigate and prosecute perpetrators, and implement policies to prevent future abuses. We also call on civil society organisations and individuals to continue advocating for human rights and holding those in power accountable.

The time for change is now. We must work together to ensure that the rights of all Nigerians are respected, protected, and fulfilled.

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Editorial

Endless turnaround maintenance of Port Harcourt Refinery

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Since 2021 when the turnaround maintenance of the Port Harcourt Refinery started, there have been heaps of failed promises of the production commencement date.

First, it was former Minister of State for Petroleum, Timipre Sylva promising severally of commencement of productions of Port Harcourt Refinery, but these promises never came to limelight till he resigned for political calling.

Next was the Managing Director of Port Harcourt Refinery, Ahmed Dikko who at a time said the turnaround maintenance was 98 percent completed and would have commenced operations in December 2023. That promise again was unfulfilled.

The Group Managing Director of Nigerian National Petroleum Company Limited (NNPC Ltd), Mele Kyari equally said that Port Harcourt Refinery would start production in two weeks time, that elapsed in April, 2024. April has come and gone.

The Head, Corporate Communications of NNPC Ltd, Olufemi Soneye was also quoted to have said that the reason for non-commencement of operations of the Port Harcourt Refinery was regulatory and compliance tests. As it seems, all efforts to restart the operations of the Port Harcourt Refinery and by extension other refineries, have been futile.

Political watchers have adduced poor management, corruption, sabotage and lack of political will as some of the problems confronting smooth operations of our refineries. They particularly accused those benefitting from importation of petroleum products as being responsible for the non-functionality of the four refineries in Nigeria.

Political will, of course, plays a major role in shaping directions the policies go. Political will in this instance translates to good leadership, and in this case, the buck stops at the table of the Federal Government, particularly the President, who doubles as the Minister of Petroleum.

Petroleum being the mainstay of the country’s economy should be given all the attention it deserves. The reason being that virtually everything in the country is tied to the petroleum products situation.

Since the announcement of the removal of fuel subsidy on May 29th, 2023 by President Tinubu on assumption of office, life has not been the same in Nigeria. Cost of living has  risen astronomically, consequent upon the hike in price of petroleum products.

In the midst of plenty, courtesy of the abundant human and material resources, Nigeria is still often described as the poverty capital of the world. What an irony! Turnaround maintenance of the refineries subsists without end. Every hope is now placed on the Dangote Refinery, a private outfit. While the diesel price slash is commendable, how on earth will a single private entity take the whole country to Eldorado?

We cannot regulate what we do not produce, this is a natural principle that cannot be contravened. We only pray that Port Harcourt Refinery comes on stream someday.

We look forward to that time. Our position is that Government agencies saddled with the responsibility of providing fuel and other petroleum products to Nigeria must do their work and justify their pay.

This onerous task is mandatory and statutory to them and shall amount to disservice if they fail. Our prayer is not for them to fail, but that they fulfil their vows and make the country great for the overall interest of all.

Tecnimont, the Italian company undertaking the $1.5 billion rehabilitation project of the Port Harcourt Refinery has through its Local Managing Director, Gian Fabio Del Cioppo pledged to fulfil the terms of contract, so as far as we are concerned, there is nothing stopping the country from achieving the target of the turnaround maintenance project.

The only clog would of course be lack of political will, which we know could be cultivated. So let all hands be put on deck to achieve results.

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