The Lagos State Consumer Protection Agency (LASCOPA) has recorded 556 complaints against Ikeja Electric Distribution Company (IKEDC) within nine months, highlighting persistent concerns over electricity billing and service delivery among consumers in the state.

The agency disclosed that the complaints were received between January and September 2026, with 528 cases successfully resolved through its intervention, while 28 remain outstanding.

According to a statement issued on Thursday, October 29, 2026, the resolved cases represent approximately 95 per cent of the complaints received during the period.

LASCOPA also secured refunds and electricity bill adjustments amounting to ₦26,243,758.75 for affected customers following engagements with the distribution company.

The financial relief was achieved through mediation and other complaint-resolution processes designed to address disagreements between electricity consumers and service providers.

The General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, said the agency remained committed to ensuring that consumers receive fair treatment and have access to effective remedies when disputes arise.

He emphasised the importance of accountability, transparency and improved service delivery in the electricity distribution sector.

The development comes amid continuing concerns over electricity billing practices, particularly estimated billing, disputed charges and the quality of supply experienced by some consumers.

Although the agency did not provide a breakdown showing the number of complaints received under each category, it identified overbilling, estimated charges and electricity supply problems among the issues consumers can report for intervention.

The Head of LASCOPA’s Complaints and Mediation Department, Yusuf Musiliu, explained that complaints submitted through online and physical channels are examined before the agency engages the electricity distributor.

He said the agency maintains a regular forum where consumers and representatives of Ikeja Electric can discuss unresolved grievances and work towards acceptable solutions.

The forum, held on the last Thursday of every month, provides an opportunity for customers to present complaints directly to the company under the agency’s supervision.

Musiliu encouraged consumers to use the established dispute-resolution process rather than taking matters into their own hands.

He also urged complainants to provide supporting documents, including electricity bills, payment receipts and other relevant records, to assist investigations and facilitate quicker resolution.

While the agency reported substantial progress in handling complaints, it did not disclose the nature of the 28 outstanding cases or provide a timeline for their resolution.

It also did not specify how much of the ₦26.24 million secured for consumers represented direct refunds and how much involved adjustments to electricity accounts.

The figures nevertheless demonstrate the role of consumer complaints and mediation in addressing disagreements between electricity users and distribution companies.

For households and businesses, unresolved billing disputes can create financial uncertainty, particularly where customers question the accuracy of charges or payments reflected in their accounts.

The agency’s intervention also draws attention to the need for electricity distributors to maintain transparent billing systems and accessible complaint-resolution procedures.

LASCOPA maintained that its activities were consistent with its consumer protection responsibilities under the Lagos State Consumer Protection Law 2025, as amended.

The agency urged residents experiencing billing disputes, electricity supply challenges or other alleged unfair practices to lodge formal complaints.