LASTMA call centre receives over 5,000 calls since launch
The Lagos State Traffic Management Authority (LASTMA) has reported that its call centre has received more than 5,000 calls since it was inaugurated on July 9, 2024.
In an interview in Lagos, LASTMA’s General Manager, Mr Olalekan Bakare-Oki, shared the figure and discussed the centre’s role in responding to traffic-related issues.
Bakare-Oki explained that the calls have covered a range of topics, including updates on road conditions and the performance of LASTMA officers at key traffic hotspots.
“These calls are attended to swiftly,” he said, noting that the centre operates with a team of 10 officers who are available to respond to inquiries.
The toll-free line, he explained, is operational daily from 8:00 a.m. to 10:00 p.m.
“The LASTMA call centre has been delivering positive results,” Bakare-Oki remarked.
“We are using this platform to urge Lagos residents, particularly drivers, to continue making use of the digital toll-free line for updates on traffic jams, accidents, or any issues regarding the conduct of our officers on the roads.”
He further encouraged the public to use the toll-free number: 080000527862, and reiterated that it is accessible at no cost.
Beyond the call centre, Bakare-Oki mentioned that Lagos residents can also visit the physical complaints centre at the authority’s headquarters, which operates from Monday to Friday.
“Our service is available in English, our official language, but we also cater to our local dialect, Yoruba. For those who cannot speak English or Yoruba, we offer assistance in Pidgin,” he added.
The General Manager stressed the importance of road safety, urging motorists to adhere strictly to traffic rules and regulations.
On the topic of officer conduct, Bakare-Oki noted a significant reduction in complaints about misbehaviour by LASTMA personnel.
“Complaints about the conduct of our officers have decreased substantially over the past eight months,” he said. “All allegations are thoroughly investigated, and those found to be justified face appropriate disciplinary action.”
He attributed this positive shift to a combination of rigorous internal training and external consultations, which are conducted weekly to ensure high standards of service delivery.
“The aim is to rebrand and reposition LASTMA for greater efficiency and improved service to Lagos residents,” Bakare-Oki concluded.
