The General Manager, Lagos State Consumer Protection Agency (LASCOPA), Mr Afolabi Solebo, has said that businesses have a responsibility to promptly replace faulty goods or provide adequate compensation.
According to Solebo, such replacement or compensation is in line with consumer protection laws.
The General Manager made this known in a statement issued by Mr Rufai Adesile, Assistant Director, Public Affairs of LASCOPA, on Saturday in Lagos.
He emphasised the importance of ensuring product safety to build consumer confidence.
Solebo said that consumer confidence is driven by the availability of safe and high-quality products that meet established standards and regulatory requirements.
He encouraged consumers to report grievances through appropriate channels.
Solebo also assured of the agency’s continued commitment to protecting consumer rights and ensuring fair treatment in the marketplace.
“Consumers have the right to seek redress when sold defective, substandard or unsafe products,” he said.
