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Why services are vital to the next age of business

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By Emmanuel Asika, Country Head, HP Nigeria

It seems like it’s the end of work as we know it, given the significant transformation and changes in recent years. The growing need for hybrid working environments has led businesses to explore new ways of securely linking systems and staff. Meanwhile, many institutions are wrestling with a shortage of IT personnel brought about by the widespread phenomenon of the ‘Great Resignation,’ which is rapidly growing around the worldI.

The latter is even worse in Nigeria, where a great number of IT professionals are resigning daily and heading to countries like Canada, the United Kingdom and the United States, in search of the proverbial ‘greener pastures,’ a phenomenon known in local parlance as ‘Japa,’ a Yoruba word that simply means ‘to run away’ or ‘escape.’ Apart from the medical field, the Japa syndrome seems to have hit the IT sector the most, with many tech developers either leaving the countryII in search of better paying jobs or working remotely for foreign companies.

While IT costs around the world are on the rise, interest in managed services is equally increasing. Such a scenario may appear staggering, but it shouldn’t. As these changes are reevaluating the way people and businesses work, IT as an industry is reacting with inventive solutions for the majority of the urgent challenges faced by organisations. The increase in all-inclusive services for hardware, software, and amongst others helps businesses to adjust, grow, and constantly renew themselves to be able to provide customers with capabilities they desire. This is because services will not only propel the subsequent business revolution, but they will also be the base for their growth.

New age, fresh tests

Research firm Gartner estimated that by the end of 2023, 48 percent of knowledge workers around the world – engineers, accountants, and writers – will work either fully remotely (9 percent) or in a hybrid arrangement (39 percent). So, it is important to build robust IT structures and solutions that will empower these hybrid staff to be productive, wherever they will be working from. It is equally important to obtain an emerging blend of remote gadgets, cloud-based software solutions, and on-premises hardware.

Yet, achieving the goal of acquiring the perfect IT personnel proves to be a challenging task. Despite the long-standing global demand for IT workers, the increasing shortage of skilled personnel in the industry has become a cause for concern in recent times.

A Nigerian business survey showed that 58 percent of IT decision makers in Nigeria view a shortage of personnel with IT skills as one of the main threats to their business. The survey also found that 34 percent of tech decision makers in Nigeria were planning to move to a new region, and 33 percent into a new country. Expectedly, it’s all about more money, more flexibility, reduced stress, and new experiences. Numerous organisations in Nigeria and Africa are anticipated to face challenges related to tech skills, and these issues are expected to intensify in 2024 and the years to come.

These undercurrents are a disaster for IT units, many of them already under-staffed, and at a time when businesses really need them most. Luckily, the right services can deal with such growing obstacles.

Help is here

Over time, HP has been researching different kinds of innovations that can assist companies around the world to traverse this new era, and managed services and solutions are top of the list. In contrast to total gadget possession, these end-to-end options, just like HP’s Managed Print Services, are convenient, flexible, scalable, secure, and manageable. Personalization is rapidly becoming the new thing. Today, to be successful, businesses need bespoke solutions that fulfil the changing expectations of consumers as effortlessly as they enable access to competencies.

We are convinced that this is where the future generation of managed services will come into play – narrowing the skill gap, and at the same time delivering solutions needed to empower and protect a hybrid staff. For instance, the HP Device as a Service (DaaS) assists IT units cut the rate and intricacy of running devices during their lifespan of gadgets, delivering gadgets, repair services, and AI-driven analytics in a formularised payment. We also provide bespoke offerings for special needs and budgets.

Future-proofing IT

Fully managed services strengthen IT units, delivering the know-how and materials that organisations require to prevail over present uncertainties.

Managed services enable organisations to double up and grow to satisfy the present needs and be ready for future expansion. Having access to extra capability and up-to-date solutions helps businesses to easily transform digitally, thus decreasing the danger and price of doing so. What’s more, digital services enable businesses to grow competencies in step with changing consumer demands – all the while not being obliged to update technology. HP’s acquisition of Teradici in 2021 presents a supportive set of cloud-based and remote experiences to products like HP workstations, presenting consumers with faster computing and the suppleness of simulated access that will satisfy their personal requirements.

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Opinion

Defining policies of President Bola Ahmed Tinubu’s first year in office

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By Kenechukwu Aguolu FCA, PMP, CBAP

As President Bola Ahmed Tinubu approaches the first anniversary of his administration, Nigerians reflect on the impact of his “Renewed Hope” agenda. While some citizens are optimistic about his capacity to bring about significant changes, others maintain a stance of indifference or skepticism. Notably, two major and contentious policies—namely, the removal of fuel subsidies and the floating of the naira—have defined his tenure so far.

The rationale behind the removal of fuel subsidy was that Nigeria could no longer sustain the financial burden of subsidising fuel. By ending the subsidy regime, the government aimed to free up funds for investment in critical sectors such as infrastructure, healthcare, and education. Fuel Subsidy removal led to an immediate sharp increase in fuel prices, which also led to a rise in the cost of living. Commuting expenses skyrocketed, making it hard for many workers to afford daily transportation. The higher fuel prices have also significantly contributed to food inflation, making necessities increasingly unaffordable for many Nigerians

Federal government employees received wage awards as a temporary relief measure.  However, the promise of a new national minimum wage remains unfulfilled, adding to the financial stress of many households. State governments also provided wage awards at varying rates, but these have been insufficient to offset the increased cost of living. The delay in the provision of Compressed Natural Gas (CNG) buses, expected to alleviate transportation costs, has further compounded the problem.

As part of efforts to stabilise Nigeria’s economy, President Tinubu directed the Central Bank of Nigeria to float the naira, allowing market forces to determine its value. Though anticipated to cause short-term volatility, it is expected to lead to a more stable and realistic exchange rate in the long run. The floating of the naira has led to significant foreign exchange losses for many companies, particularly multinationals, which reported losses running into hundreds of millions of naira. The cost of doing business has increased, with higher prices for diesel, raw materials, machinery, and spare parts, creating a challenging environment for businesses of all sizes.

However, the Federal Government must be commended for clearing its foreign currency backlogs, which has boosted confidence among foreign investors, thereby enhancing Nigeria’s appeal as a global investment hub. Consequently, there has been an increase in both foreign direct investment and foreign portfolio investment. Also commendable are the palliative measures implemented by the government. Conditional cash transfers have provided some relief, and the distribution of grains and foodstuffs has aimed to support vulnerable populations struggling with food inflation. However, some people doubt the actual impact of these initiatives, questioning their effectiveness and the potential for corruption. Additionally, intervention programs such as a student loan scheme and a consumer credit scheme for workers are about to commence, aiming to provide further support and economic opportunities.

Furthermore, the commencement of operations at the Dangote Refinery has sparked optimism, as its production has already resulted in lower diesel prices. Anticipation runs high for a similar decrease in petrol (PMS) prices once the refinery commences PMS production. This development is a potential catalyst for transformation in Nigeria’s energy sector and the broader economy. Moreover, it is expected to contribute to stabilising the naira by enhancing the country’s balance of trade.

Nevertheless, as Nigerians persevere through the immediate challenges posed by these economic adjustments, urgent measures must be taken to rebuild public confidence and enhance living standards. Establishing a fair and sustainable minimum wage is paramount. Additionally, fulfilling the promise of introducing CNG buses would greatly alleviate the transportation expenses of citizens.

In his inaugural year, President Tinubu has made bold, albeit controversial, choices geared toward securing Nigeria’s economic future. The removal of fuel subsidies and the floating of the naira applauded by international bodies like the IMF, has led to significant hardship for ordinary Nigerians. Nigerians are eager to see tangible improvements in their daily lives, hoping that the long-term benefits promised by President Tinubu will soon outweigh the short-term difficulties. As his administration progresses, striking a balance between providing immediate relief and implementing sustainable economic reforms will be crucial in realizing the renewed hope envisioned for Nigeria

Kenechukwu based in Abuja can be reached via [email protected]

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Mr Olabode Gabriel Omowayeola: A cut above the rest

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Mr Olabode is a cut above the rest, and so is the University of Ibadan where our path first crossed.

He was doing a Master’s degree programme at the time. His focus level while reading a huge book in the library reminded me of a scientist investigating a piece of matter under a microscope. That was the first point of attraction.

Mr Olabode is a different breed of Philomath who loves cross-border education even more than a monkey loves banana. From the University of Ibadan, he proceeded to Uskudar University Turkey where he studied Turkish language and Literature.

I relied on the far-reaching, long arm of coincidence to cross our paths for the second stint, and Oh Sweet Goodness, we crossed paths again at Uskudar University Turkey – sumptuous camaraderie! We spoke Turkish language; ‘Merhaba, seninle tekrar tanýþtýðýma memnun oldum’ meaning ‘Hello, nice to meet you again.’

Again, at Istanbul Kultur University Turkey, it was a ray of sunshine as we crossed our paths for the third stinct. This time, it was for a Master’s degree programme in International Relations and Government.

Like a piece of iron on a magnet, we not only went in the same direction, but shared the spoils as the overall best students.

As yearning as the deer for running streams, Mr Olabode’s yearning for knowledge and career advancement is in the zone – he proceeded to Memorial University of Newfoundland Canada as a research student of Political Science.

He stands tall amidst the massive collection of researchers of International Relations and Political Science in terms of contribution to new knowledge.

On the humanitarian side, Mr Olabode is as satisfying as a glass of chill water after a marathon.

He reminds me of the biblical seed that fell on a rich soil. Blind people who encounter him are able to climb the Iroko tree with their hands in pocket – a practically inspirational genius of the 21st century.

Cheers on your annibirthsary!

Jamesleo Oche, Researcher, Cranfield University, British Defence Academy, England, United Kingdom

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Opinion

Dapo Abiodun: After five phenomenal years, three glorious years beckon

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By Kayode Akinmade

He came into office amid ceaseless assaults by a violent Establishment. He had no handover notes. But he had an agenda, a steely resolve, and a burning passion to transform the Ogun environment. Today, five years on, even the most cynical observer would admit that the Iperu-born prince and boardroom genius has turned the Gateway State around, infused a climate of excitement into governance and state management, building joy and hope for the future in the populace. This is remarkable in a country long hobbled by politicians’ failed promises.

Perhaps the most salient aspect of Abioduns’ leadership is the climate of peace actively fostered in the state. Peace pervades the length and breadth of the land because the Sheriff in charge is determined to leave a lasting legacy of life-changing projects behind, and would not be drawn into political brawls even when a predecessor, taking advantage of the calm in the land, tours the senatorial districts, staging hate campaigns. That is not by accident. Abiodun is a transformational leader, and transformational leaders, as the leadership expert and presidential biographer James MacGregor Burns tells us, are those who, in company with their followers,  advance to a higher level of morals and motivation. The fact cannot be disputed that through the strength of their vision and personality, transformational leaders inspire their followers to a higher level of intellectual stimulation, and hence social change.

Against this backdrop, Ogun being rated as Nigeria’s most peaceful state comes as no surprise. People tend to copy what they see their leaders doing. Ogun people have not forgotten the highly instructive incident that took place shortly after their Governor assumed office. Some pastors of the RCCG had been kidnapped while he was away in Abuja on official business. Given the viciousness of the outlaws, hope was low regarding their rescue. But the Governor simply requested for and obtained helicopters for aerial surveillance of the target area, and all the clergymen were rescued unhurt. Jubilations erupted in many places…

The Abiodun administration initiated the Security Trust Fund, rallying stakeholders to contribute to the fight against crime. It procured over 100 patrol vans, motorcycles, walkie-talkies, and other security equipment  to enhance the operational efficiency of security agencies. Then came an additional 25 patrol vans and surveillance drones in collaboration with Lagos and Oyo States to monitor activities along the Lagos-Ibadan Expressway. And then came Amotekun, deployed at flashpoints…

Because Ogun is calm, the strides in agriculture, the mainstay of the Nigerian economy, have been simply phenomenal. Through the Anchor Borrowers Programme, the Abiodun administration has revolutionized youth involvement in agriculture. It created the Ogun State Investment Promotion Agency (OGUNIPA) and the Ogun State Business Executive Council (OGUNBEC)  to make the Gateway State the destination of choice for investors. The administration empowered thousands of farmers through training, capacity building and provision of farming inputs, and Ogun is now a leading producer of rice, maize, and cassava in Nigeria. The story cannot be different with Abiodun’s heavy investment in the development of agricultural infrastructure, including irrigation systems, farm roads, and storage facilities.

 When a government fosters partnerships with private sector players, attracting investments and driving growth; implements initiatives to improve livestock production, including the distribution of breeding stock, veterinary support, and establishment of grazing reserves, the result is bound to be refreshing.

The Abiodun administration has strengthened extension services, providing farmers with access to expert advice, technology, and best practices to improve their productivity and efficiency. It has supported farmers to produce high-quality products and linked them to markets and processors. It has created thousands of jobs in the agricultural sector, having developed and implemented policies like the Ogun State Agricultural Policy and the Ogun State Livestock Development Policy. There is no space to detail the government’s  empowerment of  farmers with solar pump machines; the N50 million Ijebu Development Initiative for Poverty Reduction (Eriwe) meant to develop the fish subsector in the state; the empowerment of over 40,000 agripreneurs in cassava cultivation, or the distribution of motorcycles to extension agents to reach farmers in remote areas across the state.

In education, the abolition of all levies spiked enrolment in primary schools, even as the government adopted a school per ward for development as a model school. The promotion of teachers and equipment of schools and higher institutions and revolution of the transcript processing system has restored dignity to Ogun schools. And among the giant strides of the Abiodun administration, the Gateway International Airport, an agro-cargo facility situated in Remo North, has garnered global attention, with dignitaries and investors expressing interest in its immense socio-economic benefits. It will generate approximately 50,000 direct and indirect jobs. Fittingly, President Bola Ahmed Tinubu has  approved the Special Agro-Cargo Processing Zone as a Free Trade Zone. Actually, what is on the ground is an airport city, with an agricultural processing zone located close by. Exporters of farming produce are about to experience an absolute windfall.

Although the state of federal roads—and they are so many—in the state presented challenges during Abiodun’s first term, the story is fast changing. Go to Ota and see things for yourself. In any case, listing the roads constructed by the Abiodun administration is a daunting exercise. Infrastructure is the first pillar of the ISEYA mantra but accorded  it a top priority attention in the scheme of programmes being executed. Notable among these roads already completed are the 3.41km Olomore Sanni Road,0.9km Elega Mokola Bridge Entrance, 2km Idi -Aba Elite, Oke Lantoro Road, 1.62km Ijaiye-Oke Ejigbo-Iporo Ake Road,7.8km Obantoko Road (Fajol America junction-Unity Estate Gbonagun, 5.7km Somorin-Kemta Idi -Aba Road, 42km Abeokuta Sagamu Expressway, 3km Panseke Adigbe Road, 6.6km Siun Owode Road, 2.35km Arepo Road,8km Revised s Scope Mowe Ofada Road, 1.5km Kuforiji Olubi Quarry Road Adigbe and 1.85km Iyana Oloke junction to Mapoly School Gate. Then we have the 3.1km Ikoritameje Adenrele/Olose Titun Vespa Road,2.4km Olusegun Osoba Toyin Agbado Road,1.5km construction of Sango Ota -Oke -Aro-Ojodu Abiodun Road Lagos End(Yakoyo to Mr Bigg),2.0km Inner Roads,Itori Junction Road, 4km Oba Erinwole Road,Sagamu,13km Sagamu -Ode Lemo Road,3km Idarika Street Road,8km Orile Oko Road,3km Awujale Road,Stadium and Oke Aje,1.2km Ogbagba Street, Ijebu Ode, etc. The Atan-Lusada-Agbara roads are a marvel. Housing estates covering different strata of society complement the good roads.

Enter the health sector, a sector for which even the Federal Government acknowledged Ogun’s exemplary status during the COVID-19 pandemic. We are talking of an administration that inaugurated State Emergency Medical Treatment Committee to enhance the Ambulance and Emergency Service delivery, conducted training for health workers on comprehensive screening for newborns to tackle sickle cell disease and secured, for the first time in 45 years, full accreditation and upgrade of the Ogun State Schools of Nursing and Midwifery to collegiate status. We are talking about an administration that targeted 1.4m school-age children as change agents, promoted partnerships across the three tiers of the health sector, introduced free Covid-19 rapid testing of residents in health facilities, inaugurated Sexual Therapy and Assaults Referral Center in Olabisi Onabanjo University Teaching Hospital (OOUTH), the Family Planning Center at the State Hospital, Ijebu-Ode, and distributed over 25 Tricycle Ambulances to rural areas.

The administration upgraded and increased the fleet of Ogun State Ambulance and Emergency Services from four vehicles inherited to 26 in two years, introduced 24-hours Ambulance and Emergency Services across the 20 LGAs, carried out free eye surgeries, contained cholera outbreaks, distributed 3.7m insecticide treated nets, commissioned two  molecular laboratories to boost the State’s testing capacity for COVID-19 and other epidemiological diseases, and contained COVID-19 with less low fatalities. Have you been to the Clinical Skills Development Laboratory at the School of Midwifery, Abeokuta? It is the work of the same government that increased the ambulance fleet from 6 to 30 to cater for emergencies, distributed ultrasound machines to facilities across the state, commenced 24-hour ambulance service, inoculated students against cervical cancer and established Ambulance Points in all the nine federal constituencies.

With Abiodun’s strategic foresight, Ogun can look towards the future with hope. Long before the FG removed subsidy on fuel, Abiodun initiated CNG-run vehicles, tricycles and motorcycles in the state. Long before the economic downturn that attended subsidy removal came, he floated the Ogun-Kebbi Joint  Commission on rice production. Ogun, as attested to by multiple awards,  including:

  • Best State in ICT Penetration and Adoption by the National Council on Communication and Digital Economy
  • Best State in ICT Infrastructure Development also by the National Council on Communication and Digital Economy
  • Best State Governor with the Most Improved State in Security Infrastructure by Business Day Newspaper
  • Best Governor in Education by the National Parent-Teacher Association of Nigeria
  • Best Governor in Agriculture by the Nigerian Agriculture Awards
  • Best Governor in Housing Delivery by the Nigerian Housing Awards
  • Best State Governor with the Most Improved State in Agriculture and Economic Empowerment by Business Day Newspaper

Outstanding Political Brand Personality of the Year by Marketing Edge Summit and Awards

Best Governor in Infrastructure in the South West by the Nigeria Union of Journalists (NUJ) B zone.

Best Governor in Industrial Revolution at the Award of Excellence in Public Service by President Muhammadu Buhari

2023 “Governor of the Year” Award by Sun Newspapers

2023 “Man of the Year” Award by Silverbird Television and the Daily Independent Governor of the Year award 2023 in Nigeria’s ICT hub. The technology-driven state is poised for greater heights. That is the story of the state under Dapo Abiodun.

Akinmade is Special Adviser on Media and Communications to the Governor of Ogun State.

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