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UBA unveils new digital offerings, as chatbot clocks six years

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United Bank for Africa (UBA) Plc has rolled out new digital offerings to boost its customer experience.

The Bank on Thursday made this known while celebrating the 6th year of operation of its flagship artificial intelligent Digital Assistant and Chatbot – Leo.

Since its launch on January 11 2018, UBA’s Leo has emerged not merely as a technological asset but as an innovative transformative assistant that has had a profound impact on the Nigerian and African financial industry.

It is important to note that UBA remains the first financial institution in Africa that introduced a digital solution to ease customer transactions at the time when it became necessary in a fast-paced world when customers demanded quick-time transactions and response.

From its inception, Leo’s footprint has been unmistakably impactful, as the Chatbot – which first began operations on , WhatsApp, Instagram, Apple Messages and Google Business Chat and other social media platforms – has positively impacted the lives of millions of users across the continent, driving financial inclusion, modernising banking and bridging the financial gap that existed.

UBA has promised that LEO’s services will be even broader and better as it the bank has again invested in first rate cutting edge technology that will further deepen customer experience on Instagram and Google Business, terrains none of its peers can lay claim to.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who explained this, pointed out that UBA customers indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of banking on the continent.

He stated, “Six years later, and with over 7 million customers, UBA’s Leo, has without a doubt, remained unequalled as the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with so much more to offer its constantly growing customer base”.

”While other financial institutions are still trying to find their feet as regards Artificial Intelligence, at UBA, we can proudly say that Leo has become a massive success as it continues to consolidate on its successes and accolades, winning several awards as testament to its unparalleled qualities and effectiveness.”

Reeling off LEO’s achievements in the last six years, Olubiyi, said Leo has been effortlessly enhancing the digital customer experience in banking and also achieving a range of other benefits like 24/7 availability as the chatbot stays available round the clock to assist customers and handle the common financial queries asked by the customers.

He added that the AI BoT activities has spanned across the bank’s operations in 20 African countries, garnering huge accolades and over 17 prestigious awards globally.

“With this in mind, we have ensured that Leo continues to enjoy periodic and systematic upgrades with special emphasis on enhanced advancements and specialised unique features where necessary,” he stated.

It is important to point out that the uniqueness of Leo lies in the convenience as customers can initiate transactions without leaving their favoured phone applications, and by bringing Leo to the comfort zone of its customers, UBA’s chat banking became a pioneer innovation and has since enjoyed leadership status in the chat banking space.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-five (25) million customers, across 1,000 business offices and customer touch points in 20 African countries. With presence in New York, London, Paris, and Dubai, UBA is connecting people and businesses across Africa through retail, commercial and corporate banking, innovative cross-border payments and remittances, trade finance and ancillary banking services.

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May Day: ACCI tasks FG on conducive environment for workers

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The Abuja Chamber of Commerce and Industry (ACCI) has urged the Federal Government to provide a conducive environment for workers to ensure efficiency and effectiveness.

The President of ACCI, Emeka Obegolu, said this in his message to commemorate the 2024 Workers’ Day.

“The chamber applauds all workers in Nigeria for their effort, hard work, and dedication toward the national economic growth and development of the country.

“To mark the occasion, I urge the federal government to continually create a friendly working environment for the Nigerian workers and provide the necessary materials and resources needed for an efficient and effective workforce.”

The theme of the 2024 celebration is “Safety and Health at Work in a Changing Climate.”

According to Obegolu, the theme is apt and has significant implications for the Nigerian business community.

He said that climate change exposed workers to various health risks, such as heat stress, and extreme weather events as well as natural disasters which could  disrupt business operations and supply chains.

“Businesses need to assess these risks and implement measures to protect the health and well-being of their employees.

“There is also a need to have resilience plans in place to ensure business continuity and minimise the impact of climate-related disruptions,” he said.

The ACCI president called on government at all levels to introduce new regulations and policies related to workplace safety and health in the context of climate change.

Obegolu said businesses needed to stay informed about these changes and ensure compliance to avoid legal and financial consequences.

He said, “Commitment to workers’ safety and health in the face of climate change can enhance a business  reputation and build trust with employees, customers and other stakeholders.

“We (ACCI) will continue to advocate safety and health at the workplace in a changing climate.

“This is because we are a chamber of commerce that seeks not only the interest of the business community but also that of workers.

“I wish all Nigerian workers a happy Workers’ Day on behalf of the executive council and members of the chamber,” he said.

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Dangote Refinery will get valid operating licence soon – FG

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The Federal Government announced that it is set to issue a fully valid operating licence to the 650,000 barrels per day capacity Dangote Petroleum Refinery.

It announced this at the  Stakeholders’ Consultation Forum on Midstream and Petroleum Host Community Development Trust Regulations organised by the Nigerian Midstream and Downstream Petroleum Regulatory Authority in Abuja.

The NMDPRA, an agency of the Federal Government, however, explained that though it had awarded a pre-commissioning licence to the $20bn refinery, a fully valid operating licence would be issued to the Dangote refinery soon.

Dangote refinery was inaugurated by former President Muhammadu Buhari in May 2023. The facility started releasing Automotive Gas Oil, popularly called diesel to the domestic market in April this year. It has yet to release Premium Motor Spirit, popularly called petrol.

Speaking at the forum in Abuja on Tuesday, the Chief Executive, NMDPRA, Farouk Ahmed, told industry players and other stakeholders that the authority would issue a fully valid operating licence to the refinery very soon.

Ahmed, who was represented by the Executive Director, Distribution Systems, Storage and Retailing Infrastructure, NMDPRA, Ogbugo Ukoha, pointed out that currently, only three refineries have valid licences.

“We have issued three refineries with three valid licences. We awarded to Dangote refinery even in their pre-commissioning and sooner than later they will have full commission and a valid licence to also operate,” he stated.

He also stated that about 15 gas facilities across the country have valid licences while more are undergoing processing.

The NMDPRA boss said there are 1,199 facilities with valid licences in the downstream, while more than 176 operators hold gas import permits.

Ahmed said 130 depots have valid licences while 69 hold valid coastal vessel licences, adding that NMDPRA has licensed 9,464 retail outlets as of 10 am on April 30, 2024.

“In the gas processing facility within the midstream, there are about 15 of them with valid licences. And much is under processing.  If you go to the downstream sector, in the gas state of the downstream, more than 1,199 facilities have NMDPRA valid licences.

“More than 176 operators hold gas import permits. In the liquid licensing side of the downstream, there are 130 depots with valid licences and coastal vessels of more than 69 valid licences as of today. And in the retail outlets, we have 9,464 licensed retail outlets as of 10 am today, April 30,” Ahmed stated.

He explained why locations in the midstream and downstream arms of the oil sector were included as part of host communities, stating that emissions and effluence affect them.

Ahmed said the authority organised the forum for stakeholders to ventilate their ideas and proffer measures that would further enable the NMDPRA to relate better with host communities in the mid and downstream arms of the oil sector.

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Cost of healthy diet stood at N982 in March – NBS

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The National Average Cost of a Healthy Diet (CoHD) per adult a day stood at N982 in March 2024, the National Bureau of Statistics (NBS) has said.

The NBS said this in its CoHD report for March 2024 released on Tuesday in Abuja.

The bureau said the CoHD in March increased by 4.7 percent compared to the N938 recorded in February.

The NBS said the CoHD was the least expensive combination of locally available items that met globally consistent food-based dietary guidelines.

It said it was used as a measure of physical and economic access to healthy diets.

“This is a lower bound (or floor) of the cost per adult per day excluding the cost of transportation and meal preparation.”

The bureau said that to compute the CoHD indicator, the following data on Retail Food Prices, Food Composition Data, and Healthy Diet Standard were required.

The NBS also said that in March, the average CoHD was highest in the South-West at N1,198 per adult per day, followed by the South-East at N1,140 per day.

It said the lowest average CoHD was recorded in the North-West at N787 per adult per day.

The NBS further said that at the state level, Ekiti, Lagos, and Abia recorded the highest CoHD at N1330, N1249, and N1215.

The bureau said Katsina recorded the lowest CoHD at N739, followed by Sokoto and Zamfara at N758 and N766.

The NBS said CoHD had steadily increased since the first CoHD report by the bureau in October 2023.

“The CoHD in March 2024 is 40 per cent higher than what was recorded in October 2023 at N703 and five per cent higher than CoHD in February 2024, which was N938.

“The food groups that have driven the increases in CoHD the most are vegetables, starchy staples, and fruits. The cost of meeting the recommendations for oil and fats have changed the least.”

According to the report, animal-source foods are the most expensive food group recommendation to meet in March, accounting for 37 percent of the total CoHD to provide 13 per cent of the total calories.It noted that fruits and vegetables were the most expensive food groups in terms of price per calorie.

“They accounted for 12 percent and 14 percent, respectively of the total CoHD while providing only seven per cent and five per cent of total calories in the Healthy Diet Basket.

“Legumes, nuts and seeds were the least-expensive food group on average at six per cent of the total cost.”

The report also said that in recent months, the CoHD had risen faster than general inflation and food inflation.

“However, the CoHD and the food Consumer Price Index (CPI) are not directly comparable.

“The CoHD includes fewer items and is measured in Naira per day, while the food CPI is a weighted index.

“The food CPI increased approximately by four per cent between January and February, while CoHD increased by nine per cent.”

The NBS said the policy implications of these results would foster collaboration among a wide range of stakeholders, such as policymakers, researchers and civil society actors that focus on food security.

“These stakeholders will devise strategies that tackle access, availability, and affordability of healthy diet effectively.

“Also, future research incorporating income can also be used to determine the proportion and number of the population that are unable to afford a healthy diet,” the report said.

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