Wema Bank unveils upgraded ALAT platform with voice banking, tap-and-pay features
Wema Bank has inaugurated an upgraded version of its digital banking platform, ALAT by Wema, introducing new solutions designed to make everyday banking faster, smarter and more reliable for customers.
This was disclosed in a statement issued by the bank’s media unit on Monday in Lagos.
According to the statement, the upgrade seeks to address key customer pain points around accessibility transaction speed and service reliability.
The enhanced platform, tagged “ALAT: The Evolution,” features innovations such as voice banking, contactless “Tap and Pay” transactions and uptime prediction technology.
The bank said the upgrade marks a major milestone in its digital transformation journey and reinforces its position as Nigeria’s most innovative bank and the pioneer of Africa’s first fully digital bank.
Wema Bank explained that the upgraded ALAT app was built on speed, intelligence and user-centric design to deliver a more seamless and dependable digital banking experience for individuals and businesses operating in Nigeria’s expanding digital economy.
According to the bank, the new voice banking feature, known as SAW, allows customers to carry out transactions using natural voice commands, enhancing ease of use and accessibility.
The Tap and Pay feature enables quick and secure contactless payments, while the introduction of uptime prediction is aimed at improving transparency and boosting customer confidence by providing insights into service availability and reliability.
Speaking on the development, the Managing Director and Chief Executive Officer of Wema Bank, Mr. Moruf Oseni, said the upgrade was driven by the bank’s commitment to redefining digital banking in Africa.
“By understanding the future of banking and listening closely to our customers, we have upgraded ALAT by Wema to a digital banking platform that is smart, intelligent and dependable. ALAT: The Evolution is more than an upgrade; it is a clear demonstration of our commitment to redefining digital banking in Africa,” Oseni said.
He added that the new version reinforces the bank’s promise to deliver innovations that enhance how customers live, work and transact daily.
Oseni explained that existing customers can migrate seamlessly by updating the ALAT app on the Google Play Store or Apple App Store and signing in with their current details, with account information and transaction history remaining intact.
“For new customers, on-boarding can be completed by downloading the ALAT by Wema app and following the ‘Get Started’ process,” he added.
Also speaking, the Chief Digital Officer of Wema Bank, Mr. Olusegun Adeniyi, said the upgrade was designed to improve not only functionality but the overall banking experience.
He noted that by integrating voice banking, contactless payments and predictive reliability, the bank is delivering a platform that responds intelligently to customer needs.
Adeniyi added that the latest upgrade reflects Wema Bank’s long-term digital vision of building an adaptive, intuitive and consistently available digital banking platform.