KEDCO engages customers, stakeholders in town hall meeting

By Jabiru Hassan, Kano

The Kano Electricity Distribution Company has taken a significant step towards improving its services by organizing a town hall meeting with customers and stakeholders.

The meeting, which was well-attended, aimed to discuss complaints handling mechanisms, customer rights, and regional performance, with a focus on enhancing power supply across its franchise states.

In a bid to foster a more cordial relationship with its customers, KEDCO provided a platform for open discussion, allowing participants to share their experiences and suggest solutions to challenges affecting electricity distribution.

According to some attendees, KEDCO has shown significant improvement in power supply, with electricity provision getting a boost every day.

Speaking at the meeting, participants advised KEDCO’s management to leverage community leaders and elders to facilitate smooth billing and collection processes.

They also emphasised the need for public enlightenment to ensure consumers are informed about KEDCO’s plans and initiatives aimed at improving power supply.

The meeting also touched on the critical issue of vandalism, meter bypassing, and the use of substandard materials through illegal connections.

Participants discussed strategies to tackle these challenges, including reporting suspicious activities and collaborating with KEDCO to protect its properties.

In a show of appreciation, participants commended KEDCO’s Communications unit for providing regular updates on new developments and reassured the company of their commitment to paying electricity bills promptly.