Interswitch announces it is paying allowances to spouses of its employees

Interswitch has stated that it would begin paying allowances directly to the spouses of its employees.

Announcing this development in a social media post, the tech company stated that the employees can draw on this allowance quarterly.

In addition, the tech payment company said it is also including other benefits including home country mobile status, child education support, spousal support, enhanced maternity benefits, and acting/step-up capacity.

Interswitch via its social media post said the development is part of its effort to assure the utmost productivity and satisfaction of its most essential assets, the employees.

It said, “From early on in our journey as a business, it has never been lost on us that the satisfaction enjoyed by our customers and partners directly impacts their loyalty to our offerings and their affinity to our business. This satisfaction results from the value the customer receives from our satisfied, productive and loyal employees—our phenomenal.”

The company also said it recognises its employee as the most potent capital for driving customer loyalty through the delivery of services and experiences that not only satisfy its customers and stakeholders but exceed their expectations and delight them.

It added, “Based on the workings of the service-profit chain, this would invariably impact our revenues and profit as an enterprise. We are not in doubt as to the reality that when our employees are engaged, productive and highly satisfied, only then does the brand itself stand the chance of succeeding.”

At $1 billion (its last know valuation), Interswitch is one of Africa’s largest electronic payments and infrastructure companies.

The fintech powers much of the rails for Nigeria’s online banking system and is well-known for its point-of-sale terminals, online consumer payment platforms, Quickteller, and Verve, the biggest domestic debit card scheme in Africa, issuing over 35 million active cards since launch.

The digital payments company recently secured a $110 million in joint investment from LeapFrog Investments and Tana Africa Capital to scale its digital payment services across Africa.