Zenith, First banks warn customers against fraudsters amid service disruptions
As First Bank Plc and Zenith Bank Plc continue to battle service disruptions, the tier-1 banks have warned millions of customers to be wary of activities of fraudsters who may solicit their details under the guise of helping to resolve the issues.
In different posts on their social media platforms, the banks warned that it will never request for its customers details while warning customers never to disclose the same.
Both tier-1 banks have been experiencing service disruptions as their mobile apps, Unstructured Supplementary Service Data (USSD), Internet Banking and Corporate Internet Banking platforms are down leaving millions of customers stranded.
In a message on X, formerly Twitter, First Bank apologised to its customers while disclosing that its technicians were working to ensure that service is restored fully.
According to a statement by the bank on Wednesday, it however disclosed that USSD and First Online and Automated Teller Machine (ATM) were available for transaction.
“We are aware that you may be experiencing some challenges in transacting on our FirstMobile platform.”
“We do apologise and ask that you bear with us as we are currently working on rectifying this issue in the shortest possible time. Our alternative channels – First Online, USSD (*894#) and ATMs are available for your use in carrying out your transactions at this time.”
The bank however asked its customers to be wary of fraudsters as it worked on fixing the issues.
“As we strive to fix the issues, please be warned of fraudsters who may attempt to solicit your bank information for fraudulent purposes.
“Thank you for your patience. We will provide an update shortly,” it stated.
Similarly, Zenith Bank warned its customers never to disclose their details to anyone.
“Zenith Bank would never call, SMS or email requesting for your card details, PIN, Token codes, Mobile/Internet Banking login details or other account related information.
“We would also never ask you to click on a link to update your bank information or activate your account. If you receive such messages, please do not respond,” it warned.
