By Asishana John
Commitment to pushing technological boundaries towards meeting the needs of clients whilst ensuring data privacy has been described by the management of Stanbic IBTC Pension managers as one of its priority and non-negotiable.
Head, benefit administration and client services, Stanbic IBTC Pension Managers, Bolanle Shobowale said this at the 2021 virtual edition of its pension employer’s forum with the theme; Pension Administration in the New Normal. She disclosed that by leveraging on technology, the firm has been able to support contributors through access to instant services through self-service options, in every state.
Chief executive officer, Stanbic IBTC Pension Managers, Olumide Oyetan in his remarks noted that the pension services company remains dedicated towards boosting contributor’s confidence in the Nigerian pension industry and the larger financial services space especially during the challenging times.
“The Nigerian pension landscape is changing rapidly, and while some of us might be against the changes, they are necessary if we must grow as an industry. As an institution with over 155 years of proven record of accomplishment in Africa, we remain committed to enabling dreams, expertly managing contributors’ funds and collaborating with stakeholders in order to develop our industry and economy.
“Also, as an organization we remain thankful for the confidence bestowed upon us regarding our ability to deliver value as this is what has made us the largest PFA in Nigeria today, both in volume of retirement savings accounts and value of assets under management; we do not take the confidence reposed in us for granted,” he said.
Industry stakeholders at the meeting discussed issues around new and efficient ways of serving customers as mental and physical health of employees become imperative for any organization. Emerging trends like the transfer window, amongst other metrics were highlighted as positive development to offer much stability and sustainability for the pension industry in the end. The company in a recent development had said it has paid over N800 billion to more than 62,000 retirees in the country.