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Power consumers lodged 333,947 complaints on metering, billing in Q3’2023 — NERC

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Power consumers lodged a total of 333,947 complaints bordering on metering, billing and service interruption to their various distribution companies within a period of three months, the Federal Government has said.

It disclosed this in the latest third quarter report of the Nigerian Electricity Regulatory Commission, stating that the complaints were lodged in the months of July, August and September 2023.

An analysis of the report on Friday by our correspondent showed that the customer complaints in the third quarter was higher than what was recorded in the preceding quarter by 8,049 cases.

The report stated that “the total number of complaints received across all Discos (distribution companies) in 2023/Q3 was 333,947; Ibadan DisCo received the highest number of complaints (59,901), representing 17.93 percent of the total complaints received. Abuja Disco received the least number of complaints (1,919), representing 0.57 percent of the total complaints received.

Compared to 2023/Q2, the number of complaints received, number of cases resolved, and average resolution rate changed by +2.47 percent (333,947 in 2023/Q3 vs. 325,898 in 2023/Q2), +1.19 percent (317,179 in 2023/Q3 vs. 313,442 in 2023/Q2), and -1.2 percent (94.98 in 2023/Q3 vs. 96.18 in 2023/Q2) respectively.

“Benin (-47.85 percent), Jos (-26.21 percent) and Ikeja (-1.84 percent) Discos recorded decreases in the number of customer complaints received compared to 2023/Q2.

“Conversely, eight DisCos recorded increases in the number of customer complaints with significant increases being recorded by Yola (+43.28 percent), Kano (+17.46 percent) and Port Harcourt (+16.05 percent).”

On the type of complaints, the report stated that “the most frequently reported issues among the 333,947 complaints received by Discos in 2023/Q3 were metering (57.31 percent), billing (12.88 percent), and service interruption (8.07 percent).

“These three complaints categories cumulatively accounted for over 78 percent of the total complaints in the quarter. Out of the 333,947 complaints received in 2023/Q3, 317,179 were resolved, translating to a resolution rate of 94.98 percent.”

It stated that all the DisCos, except Abuja DisCo (67.17 percent), had over 90 percent resolution rate for the complaints received within the quarter with Kano DisCo recording the highest resolution rate of 99.71 percent.

The NERC, however, stated that it monitored complaint handling and resolution processes adopted by the DisCos during the period under review.

It stated that DisCos were mandated to submit monthly customer complaints reports which the commission had to review to identify cases where regulatory intervention was necessary.

“Through the Customer Protection Regulations issued by the commission in March 2023, the customer service standards in the NESI have been updated to conform with international best practices.

“The commission is implementing initiatives geared towards improving customer experience in the NESI (Nigeria Electricity Supply Industry). A major initiative is the ‘N call centre’ being implemented by the commission which will provide a centralised portal for customers to pass complaints directly to their service providers.

“The commission will have near real-time visibility into the filing and resolution of customer complaints by the Discos which will enhance its monitoring of Discos’ compliance with customer service standards,” the NERC stated.

It further noted that in preparation for the go-live of the commission’s call centre, mock calls/stress tests had been conducted and as of September 30, 2023, eight Discos had confirmed readiness for the go-live service.

It added that on September 11, 2023, the commission unveiled its Power Outage Reporting System, which is a mobile application designed for electricity customers to report outages in real-time.

“Once the outages are reported on the app, the relevant Disco is notified to allow it to commence necessary remedial actions. When supply is restored, the customers on the feeder may also receive notification via the app,” the NERC stated.

Energy

We need consultation, public hearing to review PIA regulations – NMDPRA

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The Nigerian Midstream and Downstream Petroleum Regulation Authority (NMDPRA) says consultation with stakeholders and public hearing must be conducted to review proposed draft regulations of the Petroleum Industry Act (PIA).

The Authority’s Chief Executive, NMDPRA, Mr Farouk Ahmed, said this on Tuesday in Abuja at its stakeholder’s forum on Midstream Petroleum Host Community Development Trust (MPHCDT) regulation.

Ahmed, represented by Mr Ogbugo Ukoha, Executive Director, Distribution Systems, Storage and Retailing Infrastructure, NMDPRA, said consultation was necessary to provide a platform for harnessing ideas for the HCDT implementation.

“The regulation shall apply only to the Midstream Petroleum Host Communities and a holder of a license that is engaged in the midstream petroleum operation in accordance with Section 318 of the PIA.

“This is a platform for us to deliberate and get feedback on the draft regulations that we publish,” he said.

In an overview, Dr Joseph Tolorunse, the Authority’s Secretary and Legal Adviser, said the NMDPRA may by notice designate the facilities to which these regulations shall apply in accordance with the PIA.

He listed the objectives of the regulations to include the procedure for the establishment and administration of the Trust Fund for the midstream petroleum host communities and to establish parameters to safeguard the Trust Fund.

According to him, the regulation would also establish grievance resolution mechanism for the settlement of disputes between the host communities and licensees.

“The regulation will make general rules for the implementation of the development of the midstream petroleum host communities. It is expected to promote social and economic benefits from petroleum operations to the host communities.

“It will enhance peaceful and harmonious co-existence between the licensees, lessees and the host communities, as well as curtail pipeline vandalism and increase oil production,” he said.

Also speaking, Chairman, House Committee on Host Communities, Dounamene Dekor, said the committee had carried out a series of engagements to understand the current status of implementation of benefits to host communities.

He urged the Authority to expedite action to apply proactive and innovative mechanisms that would ensure the speedy and effective operationalisation of funding of host communities in the sector.

“We have noted some of the challenges that the authorities face in the implementation of the PIA, particularly the omission of the mainstream petroleum operations in Section 240-2 that provides for the funding of HCPs.

“Our committee is ready and already taking necessary legislative steps to address these gaps and challenges,” he assured.

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Energy

Ekpo highlights pivotal role of LPG in industrialisation, job creation

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Minister of State Petroleum Resources (Gas), Rt. Hon. Ekperikpe Ekpo, has emphasised the strategic importance of investment in the gas sector, saying it was pivotal for driving industrialization, job creation and improvement of the livelihood of the generality of Nigerians.

The Minister stated this at the groundbreaking ceremony of Windek Energy Limited 20,000 Metric Tonnes (MT) Liquefied Petroleum Gas (LPG) depot project at Atabrikang, Aquaha in Ibeno Local Government Area, Akwa Ibom State at the weekend.

He lauded the vision and commitment of Windek Energy Limited in Nigeria’s journey towards energy security and economic prosperity.

A statement by the Spokesman to the Minister, Louis Ibah, which quoted Ekpo, said the project would boost ongoing efforts in ensuring affordable supply of LPG, commonly known as cooking gas, to Nigerians.

“This project marks a significant milestone in Nigeria’s journey towards energy security and economic prosperity. It will enhance access to clean and affordable cooking fuel,” the Minister said.

Ekpo thanked the Akwa Ibom State government for providing the enabling environment for investments to thrive.

He underscored the fact that the establishment of the LPG depot was a testament to the fruitful collaboration between the public and private sectors in the state.

The Gas Minister said the LPG depot project holds immense promises, not only for Akwa Ibom people, but for the entire nation.

Akwa Ibom State Governor, Pastor Umo Eno, in his speech thanked the Minister of State Petroleum Resources Gas, Ekperikpe Ekpo, for facilitating the establishment of the gas plant in the state.

Eno, represented by the Deputy Governor, Senator Akon Eyakenyi, also assured Ekpo and the management of Windek Energy Limited of the security of contractors and staff, as well as the support and collaboration of the host community in bringing the project to fruition.

MD/CEO, Windek Energy Limited, Mrs. Nosa Okunbor, said the project holds the prospect of  stimulating economic growth, fostering innovation, and facilitating the emergence of new industries and value chains within Akwa Ibom State.

“This project is not just about enhancing energy infrastructure, but about enhancing life such that our mothers will cook without hazards to their health,” she said.

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Nigeria to produce 4,000 metric tonnes of lithium per day – Shettima

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Nigeria is poised to produce 4,000 tonnes of lithium per day, Vice-President Kashim Shettima, said on Monday in Abuja.

Declaring open a two-day roundtable on Sustainable Development of Nigeria’s Mining Sector, Shettima said President Bola Tinubu would soon inaugurate Nigeria‘s largest lithium factory capable of processing 4,000 metric tonnes of lithium per day.

He noted that the Minister of Solid Minerals Development, Dr Dele Alake performed a ground-breaking ceremony for the Lithium factory in Nasarawa in 2023 to produce 18,000 metric tonnes of lithium per day.

Shettima said that more lithium sites were being discovered across the country.

Lithium is a soft, silvery-white alkali metal. It is the least dense solid element and is a critical solid mineral in the global energy transition.

It is currently mined in Nasarawa, Kogi, Kwara, Ekiti and Cross River states.

The vice-president commended Alake for the reforms he had brought to the solid minerals sector particularly his plan to sanitise and reposition the sector to boost Nigeria’s economic profile.

He also commended the Minister for making the sector public and private sectors-driven, adding that the approach would open up the sector for opportunities and fast-track its development.

Shettima was represented at the roundtable by Nasarawa’s Gov. Abdullahi Sule,

Speaking at the event, Alake said the ministry’s seven-point agenda was in line with President Tinubu’s commitment to diversify Nigeria’s economy.

He said that one of the ministry’s critical seven-point agenda was the emphasis placed on local value addition through policies that promoted the processing of raw minerals because of the economic multiplier effects.

He thanked the National Institute for Policy and Strategic Studies (NIPSS) Kuru, near Jos, for organising the summit.

Alake said the development of the solid minerals sector required collective responsibility by all stakeholders to make it a key contributor to the national economy.

He noted that the roundtable would enrich the analysis of the sector and its recommendations would guide the Executive arm of government in decision-making.

“NIPSS deserves commendation for prioritising the mining sector and in appreciating the strategic value the president placed on diversifying the nation’s economy,” he said.

Alake said also that a dual-pronged approach, combining coercive and persuasive methods, was employed to combat illegal mining and to attract foreign direct investment to the sector.

He explained that the persuasive measure entailed formalising artisanal and illegal miners into cooperatives and that 150 of such cooperatives had been registered so far.

The minister said the coercive method involved the establishment of a Mining Marshal Corps deployed across the country to secure mining environments.

He stressed the importance of geoscience data in providing investors with information on the location and quantity of minerals, among others, to help them to “de-risk” investments.

Alake said that a preliminary survey by a German company revealed an estimated 750 billion dollars’ worth of solid minerals in the belly of Nigeria.

Earlier, the Director-General of NIPSS, Prof. Ayo Omotayo, said the roundtable aimed at charting a way forward to deliver a diversified economy and to formulate policies to advance the mining sector.

NIPPS organised the roundtable in collaboration with a consulting firm.

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