NOUN VC reassures students on resolution of technical glitches
…Addresses concerns on exams, course materials, refunds
By Sodiq Adelakun
The Vice-Chancellor of the National Open University of Nigeria (NOUN), Professor Olufemi Peters, has assured students that the management is working hard to resolve all their concerns, including technical glitches with the university portal, examination issues, course materials, and refunds.
He made this statement during a virtual town hall meeting he held with the students On Monday.
“We understand the frustrations some of you face due to the use of outdated course materials during exams. This is a result of the three-year cycle we use for reviewing the question bank. The solution is not lost, and we will make the necessary adjustments,” Peters said.
He also acknowledged the challenges with computer-based tests (CBT), saying, “We know that some of you are not familiar with the examination procedures, and we are working to improve that.”
Regarding the Tutor Marked Assignment (TMA) platform, Peters disclosed that the university had detected attempts to compromise its integrity.
“We will take similar decisive actions if necessary, as it is vital to protect the integrity of our academic certificates and the reputation of the institution,” he assured.
On refunds, Peters said, “We are working to process your refunds, including academic account balances, as quickly as possible once the necessary clearances are completed.”
He also addressed concerns about course materials distribution, saying, “We are exploring options to personalise the delivery process while keeping production costs manageable.”
Peters expressed gratitude for the active participation of students in the meeting and assured them that their concerns were being taken seriously.
“We are committed to upholding the integrity of our academic processes and ensuring a smooth academic experience for all students,” he said.
“We will continue to work hard to resolve all your concerns and improve our services. Thank you for your patience and understanding,” Peters added.
