LASTMA GM unveils upgraded toll-free call centre, staff training programs

The General Manager of the Lagos State Traffic Management Authority (LASTMA), Mr. Olalekan Bakare-Oki, has affirmed the agency’s commitment to providing prompt and efficient responses to all inquiries and reports through its Toll-Free Call Centre (080000527862 /080000LASTMA).

In a statement released and signed by Mr. Taofiq Adebayo, Director of Public Affairs and Enlightenment Department at LASTMA, Bakare-Oki noted that the call centre has been receiving feedback on the performance of LASTMA officers at various traffic hotspots across the state.

The toll-free call centre operates daily from 8:00 a.m. to 10:00 p.m., serving as a vital link between LASTMA and the public. It allows motorists to report incidents, seek help, and receive real-time traffic updates.

Bakare-Oki acknowledged the challenges faced by Lagos residents due to ongoing road construction and rehabilitation projects. He emphasised that the call centre is crucial for addressing these issues and pledged that every call will be answered promptly with immediate action taken.

Additionally, Bakare-Oki highlighted the new management’s focus on capacity building within LASTMA. This includes a comprehensive training program designed to enhance staff skills and equip them to meet the evolving demands of traffic management in the expanding metropolis.

“Our dedication goes beyond merely responding to public needs,” Bakare-Oki said. “We are also committed to empowering our staff with the knowledge and tools necessary to perform their duties effectively. Capacity building remains a top priority, and the government is investing in the continuous development of our personnel to ensure high standards of service.”

He reaffirmed LASTMA’s commitment to its core values of integrity, professionalism, and service excellence, assuring the public of the agency’s ongoing efforts to improve its operations and better serve Lagos residents.