The Kano Electricity Distribution Company (KEDCO), has assured all its customers of improved service delivery and better customer experience in 2022.
This is contained in a statement issued to newsmen by the Head Corporate Communication of KEDCO, Ibrahim Sani-Shawai, on Friday in Kano.
According to the statement, “KEDCO has mapped out deliberate plans to give customers improved power supply as well as engage more on issues to promote good relations with all stakeholders.
“In this regard, more investments have been lined up to upgrade equipment and enhance network expansion within Kano franchise.
“Last quarter of 2021 was fully utilised in training and re-training of our staff in order to handle customers’ complaints in a speedy manner,” he said in the statement.
The statement also quoted the Managing Director of KEDCO, Jamil Isyaku-Gwamna, as saying “customers would be given utmost attention as we will leave no stone unturned in ensuring standard and improved service delivery for the satisfaction of our customers.”
He, however, appealed to customers to give the needed cooperation through payment of electricity bills when due as well as report illegal activities around their installations amongst others.