By Uthman Salami
One of the Nigerian Discos companies, Ikeja Electric Plc (IE), has upgraded its Mobile App to allow customers make enquiries, check and pay bills, report/resolve complaints, and promptly contact customer care representatives.
The upgraded App also offers customers to live chat with customer care agents, as well as for account management functions.
According to the Chief Executive Officer (CEO), Ikeja Electric, Folake Soetan, “The latest IE Mobile App is a demonstration that company is forward-thinking, innovative and customer-centric. We are a vibrant brand.
“We are bold and excited to always aim for greatness in order to bring development to the power sector.
“We dare to consistently improve our services in order to improve customer experience and achieve better results.
“As a company, we are pleased to present this latest version of IE Mobile App to our customers across the network thereby giving them seamless access to our services with convenience and at the same time enriching their experience.
“This is a testament that the Management and Staff of Ikeja Electric continuously yearn to deliver quality services and ensure direct access to us through various channels in line with our mantra, Customer first; Technology now.
“It is a mobile app positioned as a one-stop shop for customers to interact with Ikeja Electric for prompt responses.”
According to her the initiative is one of IE’s goals towards using technology in delivery of quality to customers.
The company also believed that upgrades App will further strengthen its position in the power sector as a pioneer in providing solutions for customer satisfaction and creating value and exceptional service delivery.
The company also urged unregistered customers within IE network to also use IE Mobile App to have access to information and resolve complaints without visiting IE company’s office.