Heirs insurance firms to boost financial inclusion, innovation

Heirs Insurance Limited and Heirs Life Assurance have said they are committed to growing digital and product innovation, financial inclusion, and service excellence to boost value to all stakeholders.

The acting Managing Director/Chief Executive Officer, Heirs Insurance, Dr Adaobi Nwakuche, and the MD/CEO, Heirs Life Assurance, Niyi Onifade, spoke during a press briefing in Lagos on Friday.

The executive management of both companies expressed their commitment to service excellence.

They spoke about the successes of both companies in the past five months since their launch and their ambition of digitalising and simplifying insurance.

They said they remained focused on being customer-centric in their approach, matching global best practices with the needs of Nigerians to guarantee customer satisfaction.

The firms said they recently launched highly optimised websites through which the insuring public could purchase products in minutes.

They said they had setup a claims portal through which customers could lodge claims and get their settlements in 24 hours upon receipt of documentation.

“We have a couple of announcements we will be making in a few weeks that affirm these positions. We will never disappoint our customers,” Onifade said.

Also speaking, Nwakuche said, “Rest assured that we are taking insurance across Nigeria to the hinterlands. We are firmly committed to our mission.”

The underwriters disclosed that with a paid-up share capital of N10bn and N8bn, respectively, HIL and HLA commenced full operations with a workforce of astute and experienced professionals and a robust financial capacity.

Both companies are subsidiaries of Heirs Holdings, a pan-African investment group with presence across 23 countries worldwide.