GBB unveils 24hr service desk to address consumer complaints
Galaxy Backbone Limited has unveiled a 24hr Service desk to address consumer complaints.
This initiative was announced last week and is set to revolutionise the customer service experience of Galaxy Backbone clients.
This new development will significantly enhance customer service experience with Stakeholders, Customers and Prospectivecustomers’ across the public and private sector.
According to the company, “This development is a direct response to the’ evolving needs of our growing customer base and our ongoing commitment to constantly improve our services and ensure that our customers have access to support whenever they need it.”
Galaxy Backbone Limited is an Information and Communications Technology Services provider, wholly owned by the Federal Government of Nigeria. Galaxy Backbone continues to operate, improve and upgrade its common services platform to meet international standards. The agency offers cloud services, telepresence services, Internet connectivity services, data hosting in its Tier IV data centre, amongst a host of others.
Nigeria has indeed begun to take digitalisation as a priority having made giant strides and bold steps to enhance digital transformation with Galaxy Backbone (GBB) Limited leading the forefront as the Backbone of Nigeria’s digital transformation.
As an organisation that prides itself in the delivery of world class services, GBB consistently presents itself to the principles and scrutiny of the International Standards Organisation (ISO) as a way to ensure Customer service is paramount in its entire operations. The organisation recertifies itself every year as an ISO 20000 organisation ensuring its Service Management System (SMS) is always up to date.
The company has dedicated customer care lines for Federal Ministries, Departments Government-wide IP & Agencies (83070, 83072, 83046). The customer service team can also be reached via the following mediums: WhatsApp/GSM Call: 08073990518; Email: [email protected]; Galaxy Backbone service Desk: 02094605333, 02094621500.
