FAAN: We are working on strategies, innovation to improve airport operations — Director
The Federal Airports Authority of Nigeria (FAAN) on Monday said that it had charted strategies to bring about innovations and upgrades that would lead to improvement in airport operations and management.
Director, Public Affairs and Consumer Protection, FAAN, Mrs Obiageli Orah, said this when she received the new executives of the League of Airport and Aviation Correspondents (LAAC) in Lagos.
Orah said FAAN had gone through changes with the upgrade in the Directorate of Public Affairs and Consumer Protection, creation of Special Duty and the Cargo Development Services, among others.
She said that the changes were all geared toward meeting global standards in the management of airports under FAAN.
According to her, the vision of President Bola Tinubu is encapsulated in the Renewed Hope Agenda.
She said that this underscored the vision of the Minister of Aviation and Aerospace Development, Mr Festus Keyamo (SAN), to create new directorates that would ensure that travellers are offered the best services across airports in the country.
“FAAN has gone through tremendous changes in the past few months.
“We have added some new directorates to the existing ones; I will start with my directorate which is public affairs and consumer protection.
“It is relatively a new one because we had corporate affairs but now christened public affairs and consumer protection.
“We also added a directorate of cargo development and services which deals with everything regarding cargo and hajj operations.
“We also have a special duty directorate, one I will describe as an interventionist directorate that helps the agency intervene in any situation as the case may be,” she said.
According to her, the authority’s Managing Director and other directors are all poised to ensure Nigerians get the best.
She commended the Minister’s vision for FAAN, noting that it would engender the desired growth and global competitiveness the industry strived to achieve.
Orah said that passengers passing through the airports deserved better, after paying taxes, buying tickets and all that.
“We feel and know that they deserve the best. So, that is why security, safety and comfort of all our passengers are paramount to our operations,” she said.
Orah also assured pilgrims that there would be changes in how FAAN handled hajj operations in the airports.
She said that a new system would be employed to ease movement of passengers and goods and address long queues that pilgrims experienced in the past.
The newly elected LAAC Chairman, Mr Suleiman Idris, who led the new team, pledged the support of the association in achieving the vision of the new administration.
He said that they would play their part in turning the fortunes of the country’s aviation industry around
Idris said that LAAC would continue to play its role in holding the leadership of the sector accountable to the people.
