eTranzact renews its ISO 9001:2015 certification for better service delivery

eTranzact International Plc, Nigeria’s leading payment service provider, has received the ISO 9001:2015 recertification. This makes it one of the few Nigeria’s companies that have received the certification.

ISO 9001:2015 standard is the world’s most recognised quality management system, which outlines a set of standards that help organisations to ensure that the expectations of business customers and other stakeholders are more effectively delivered.

It helps organisations to meet their needs within stipulated regulatory requirements as they relate to products and services.

Managing Director of eTranzact, Olaniyi Toluwalope, said the recertification validated the company’s high operational standards and uncompromising commitment to excellent service delivery, and absolute compliance with regulatory requirements, which conforms to global business ethics.

He added that the recertification validates all “areas of our business operations, especially in respect to our payment platform uptime, product development and customer service.”

Commenting on the recent recertification, the Chief Risk Officer, Oluwafemi Aminu, said the Standards Organization of Nigeria (SON), assessed the company based on quality management principles, process approach, people management, leadership, customer satisfaction, relationship management, and stakeholders’ engagement among others for renewal of the quality certification.

According to him, “eTranzact will keep achieving greater consistency in service delivery, improving customers’ satisfaction, enhancing business efficiency, while exploring new markets.”

eTranzact has evolved over the years as one of Nigeria’s fast-growing  e-payments service provider. The company recently secured the approval of its shareholders to adopt a holding structure in line with the new regulatory guideline by the CBN.