The Enugu Electricity Distribution Company (EEDC), on Sunday, urged South-East residents to upgrade their pre-paid meters before Nov. 24.
The EEDC Head of Corporate Communications, Mr Emeka Ezeh, told journalists in Enugu.
“This is due to the Token Identifier (TID) rollover, an exercise that affects all Standard Transfer Specification (STS) compliant prepaid meters across the globe,” Eze said.
It would be recalled that EEDC had in its various engagements and enlightenment programmes notified South-East residents that all STS prepaid meters would cease to accept credit tokens by Nov. 24 unless they are upgraded.
Ezeh said that the EEDC successfully cut over to its newly acquired vending system, “SuperEdge”, as part of its preparation for a smooth upgrade.
According to him, prepaid meters not upgraded will no longer accept new tokens, though they will still be functional till the energy credits already loaded in them are used up.
“Consequently, customers who have not recharged their prepaid meters since February 2024, will have their very first recharge come with the Key Change Tokens (KCTs).
“These are three sets of 20-digit tokens needed for the upgrade, which customers are expected to punch into their prepaid meters.
“The first 20 digits will be punched into the meter, after which the customer should press the “enter” button; the same should be done for the second 20 digits and the third 20 digits, to have the meter upgraded.
“This exercise is free and at no cost to customers,” he said.
The EEDC spokesman urged customers, who still have tokens earlier purchased but yet to be loaded onto their meters, to load them before administering the three sets of 20 digits tokens.
“This is because once the meter is upgraded, such tokens will no longer be accepted by the meter and there will be no refund for unused tokens.
“Customers can recharge their meters through “EnergyPay” by simply logging on to the EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App.
“For inquiries and clarification on the upgrade, customers can reach out to EEDC through its Call Center by dialing: 0208 4700 100,” he added.