Customer experience:  IBEDC introduces bills on demand, upgrades PayVending app

Ibadan Electricity Distribution Company Plc (IBEDC) has introduced another initiative to its electronic billing platform, which enables customers demand for their bills promptly and conveniently via SMS.

The e-billing scheme called Bills on Demand (BOD) is in continuation of IBEDC ’s desire to leverage innovation and technology to improve customer experience.

It is designed to deliver bills on request directly to the customer, thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with distribution of physical bills.

Announcing the service, the Chief Operating Officer (COO), Engr. John Ayodele explained that BOD would aptly take care of customers who are far flung and those on the fast lane line of businesses who may be too busy to monitor physical bills.

The Engr. Ayodele said “what we have done with Bills on Demand is to create dedicated telephone number 07015555379 through which post-paid customers can pay the normal SMS rates to get their bills within seconds.”

Engr. Ayodele also disclosed that the IBEDC PayVending Mobile App has equally been upgraded to provide customers with information on their Service Bands and Tariff Rates with respect to the new Service Based Tariff. The upgrade he said has also created the opportunity for customers to be able check their last six vending or payments history, for a quicker turnaround time on bill related complaints.

He said, “As a service oriented organization, we understand that a critical element for successful product development is customer convenience and flexibility.

“This is what we intend to achieve by providing our customers with these value-added services, and we believe that our customers appreciate services that offer convenience, eliminate hitches and also fit their lifestyle”

He further pointed out that IBEDC PayVending App is currently available on Android Playstore and will soon be available on IOS and other Operating Systems.

Customers can get more information by visiting the company’s website-  ibedc.com, Customer Care Units or the nearest IBEDC service centers.