CAC Registrar General rallies stakeholders support for improved regulatory services

…Hints on revamped call centre

The Registrar-General and CEO of the CAC, Hussaini Ishaq Magaji, SAN, has enlisted the support of stakeholders and customers to work with the Commission to ensure that issues related to the regulation of entities are seamlessly implemented.

The Registrar General made the call today during a one-day familiarisation with customers and stakeholders held in Abuja.

Hussaini Magaji described the event as an avenue to exchange ideas on the way forward for enhancing efficient and effective service delivery that satisfies the yearnings and aspirations of all stakeholders.

He also stated that the Commission, amongst others, had also initiated the process of reviewing its operational checklist to bring it up to speed with international best practices.

Magaji said the move will go a long way in simplifying processes and also reducing the time cycle for  service delivery.

The CAC boss revealed that the commission was reorganising its call centre to enable it to respond to and attend to customer complaints and inquiries within 24 hours.

He therefore pledged to ensure frequent engagement and collaboration with customers and stakeholders in order to ensure effective and efficient service delivery.

High points of the event include a Q&A session, contributions, and suggestions for enhanced service delivery to the satisfaction of customers and stakeholders.

The Nigerian Bar Association (NBA), the NBA Section on Business Law (NBA-SBL), the Institute of Chartered Secretaries and Administrators of Nigeria (ICSAN), and various prominent law firms in the country, amongst others, all graced the event.