BEDC rewards 20 customers with meters
The Benin Electricity Distribution Company (BEDC) on Thursday gave out free 20 meters to customers who came with estimated billing complaints to its office at Ikpoba-hill Business Unit, Benin.
BEDC flagged off customer service week with a view to resolving all customers complaints in its franchise states of Edo, Delta, Ondo and Ekiti.
The Managing Director and Chief Executive Officer of BEDC, Dr Henry Ajagbawa, during the flag-off of the event said that the customer service week was a global event geared towards recognising the importance of customers in any trade activity.
Represented by the company’s Head, Human Capital Management, Dr Obinna Obi, Ajagbawa said that the event was also geared toward knowing the demands of customers for better service delivery.
“We appreciate your feedbacks; they are actually one of the few things we discussed over there at the headquarters.
“We recognise the good value you have given to us to ensure that we respond back by giving you the desirable quality service at all times,
“I encourage you all to be patient as we would have all the complaints sorted out today,” he said.
In her welcome address, Mrs Imoghome Umakhihe, the Head, Customer Service Department, said that the company had begun the distribution of meters under the Meter Asset Provider (MAP).
Umakhihe noted that under MAP, customers would have to visit BEDC website to register and pay after which they would be metered within 10 days.
“Before now, we were in the National Mass Metering Programme (NMMP) of the Federal Government. We have finished the phase zero and we are in the process of starting phase one.
“However, customers who cannot wait for the phase one of NMMP are encouraged to key into MAP which is currently on.
“Today, we are celebrating the services of our staff and appreciating our customers because they are key to everything we do here.
“We would be taking complaints from our customers today and resolving them on the spot.
“Customers with estimated billing issues would be resolved and the first 20 customers would get free meters and we are fast-tracking the installation of those free meters today.
She said that BEDC had received and treated complaints from 200 customers.
Dr Oladeide Bankole, a customer, commended BEDC for the initiative, adding that the development would encourage efficiency in the system.
Miss Cynthia Agimon, another customer, said that she had been suffering estimated billing issues where she had to pay between N40,000 and N50,000 every month.
