Nigeria’s retail lender, Unity Bank Plc, has launched an upgraded version of its mobile banking platform, Unifi, as part of efforts to improve customer experience and reinforce its e-business proposition.
The latest update, Unifi version 2.3, introduces a suite of features designed to enhance usability, security, and convenience.
Key upgrades include enhanced security protocols, expanded quick-action functionalities, improved bill payment options, and an updated Nigeria Quick Response (NQR) feature to support faster, more secure QR code transactions.
This rollout builds on the Bank’s continued investment in digital and security infrastructure aimed at safeguarding customer data and enabling safe, real-time transactions across all channels.
Speaking on the upgrade, Adenike Abimbola, Divisional Head, Retail, SME, Digital Banking & Fintech Partnerships at Unity Bank, stated that the improvements are the result of continuous review of the platform to ensure responsiveness to customer feedback received over time.
“Digital banking has become an integral part of everyday life, particularly for retail customers who expect speed, dependability, convenience, and security as standard,” Abimbola said.
“With the latest upgrade to Unifi, we are responding directly to these expectations by enhancing functionality, strengthening security, and simplifying key payment and transaction journeys. Our goal is to ensure that customers can carry out their banking activities seamlessly, confidently, and without friction, anytime and anywhere.”
She added that the Bank remains committed to the continuous improvement of its digital channels in line with evolving customer needs and emerging industry trends.
“As mobile banking increasingly defines how people interact with financial services, Unifi is central to our strategy of delivering intuitive, reliable, and inclusive digital solutions. We will continue to invest in technology partnerships and platform enhancements that support financial inclusion, drive adoption, and improve the overall customer experience.”
Originally introduced to expand Unity Bank’s retail footprint particularly among young and digitally savvy customers—Unifi has grown into a core engine of the Bank’s retail expansion.
The platform plays a critical role in driving customer acquisition, deepening engagement, and reinforcing the Bank’s broader digital transformation agenda.
The Unifi mobile app is available for download on Android and iOS devices.