The Federal Government has reaffirmed its dedication to pension reforms and the welfare of senior citizens with the launch of the revised Service Charter of the Pension Transitional Arrangement Directorate (PTAD).
Unveiled on Wednesday in Abuja, the Charter is themed “Renewed Commitment to Service Excellence” and introduces clearer service standards, measurable performance targets, and accountability frameworks to ensure faster and more reliable delivery to pensioners nationwide.
Minister of State for Finance, Dr Doris Uzoka-Anite, described the Charter as “more than a document; it is a social contract that places pensioners’ welfare and public trust at the core of service delivery.”
She noted that President Bola Ahmed Tinubu’s approval of a bond programme exceeding N800 billion to settle outstanding pension liabilities reflects the administration’s determination to ensure retirees are paid promptly and treated with dignity.
“Together, we must build a pension system that guarantees fairness, reliability, and peace of mind for every pensioner,” Dr Uzoka-Anite said, praising PTAD’s management for aligning the Charter with the Renewed Hope Agenda.
PTAD Executive Secretary, Mrs Tolulope Odunaiya, explained that the revised Charter clearly outlines the agency’s obligations, service standards, and accountability measures, and will guide operations going forward.
Stakeholders, including the National Pension Commission (PenCom), SERVICOM, and the Public Complaints Commission, welcomed the initiative and encouraged rigorous implementation to ensure the Charter’s promises are fulfilled.
The Charter introduces four key enhancements: performance tracking, quality commitments, systematic stakeholder feedback, and improved accessibility of services.
With this launch, the Federal Government aims to advance a pension system that ensures equity, transparency, and peace of mind for Nigeria’s senior citizens.