…As agency recovers over N10bn for aggrieved customers
Banking and Fast-Moving Consumer Goods (FMCG) sectors have recorded the highest number of consumer complaints in Nigeria, according to the latest six-month report released by the Federal Competition and Consumer Protection Commission (FCCPC).
The data, covering March to August 2025, showed that banking and financial technology (fintech) remained the leading sources of dissatisfaction, with the commission recovering more than ₦10 billion for affected customers.
The report, compiled from the FCCPC’s various resolution platforms, catalogued grievances across 30 key sectors of the economy. Banking topped the list with 3,173 complaints, followed by FMCG with 1,543, fintech with 1,442, and electricity with 458. E-commerce (412), telecommunications (409), retail and wholesale trade (329), aviation (243), information technology (131), and road transport and logistics (114) also featured prominently.
Complaints ranged from unfair charges, service failures, and unauthorised deductions to deceptive marketing. The recovery of over ₦10 billion underscores the scale of consumer losses and the commission’s role in providing remedies.
FCCPC’s Executive Vice Chairman, Mr. Tunji Bello, said the figures reflected the daily struggles of Nigerians in accessing essential services. “These numbers are more than statistics; they mirror the frustrations of ordinary consumers. The FCCPC is committed to holding businesses accountable, enforcing compliance with the FCCPA, and promoting market fairness to safeguard consumer welfare,” he stated.
Banking and fintech disputes were noted to carry not only the highest volume but also the greatest financial weight, underlining the vulnerability of consumers in these sectors. The report stressed the importance of closer cooperation with the Central Bank of Nigeria (CBN) to improve oversight.
Sector-Specific Issues
The electricity sector, which accounted for 458 complaints, continued to grapple with billing disputes and service failures. The FCCPC is strengthening ties with the Nigerian Electricity Regulatory Commission (NERC) and distribution companies to improve consumer outcomes.
E-commerce disputes, though often “low-value but high-frequency,” remained a source of frustration, with late deliveries, refund delays, and counterfeit products topping the list of grievances.
Disputes linked to digital lending, investment platforms, and microfinance services also featured strongly, coinciding with the FCCPC’s recent rollout of regulations designed to curb abuses in that space.
In response, the commission is intensifying monitoring and enforcement measures, calling on regulated entities to study complaint patterns and improve internal mechanisms for resolving customer issues swiftly and fairly.
The FCCPC also encouraged Nigerians to continue filing complaints through its portal and zonal offices, noting that every report helps expose systemic failings and enhances accountability across sectors.