Access Bank to boost digital service banking
By Kayode Tokede
Access Bank Plc has said its customers can now have access to simple, fast and secure tech-driven solutions to all digital banking challenges via its newly launched AccessX experience centre.
The bank explained that the experience centre is a one-stop technology hub where its customers are taken on a digital tour spanning from Artificial intelligence to Robotics and Smart data, saying, the centre is related to digital channels and a place to demonstrate the best of its innovative solutions through self-service banking.
Speaking to media during the tour of the newly built AccessX experience centre recently in Lagos, the executive director, Retail Banking of Access Bank, Victor Etuokwu, said: “the experience centre is a one-stop technology hub where customers are taken on a digital tour spanning from Artificial intelligence to Robotics, and Smart data.”
Etuokwu explained that the vision of the bank is for every Nigerian to be able to make banking transactions in several branches digitally, adding that, Access Bank took to the initiative churning out a touch point to ensure its services can be accessed.
“Digital is clearly the easy way and AccessX is an additional touch point for our customers to bank with us. This is in recognition of the fact that 90 percent of our transaction and engagement with our customers is through digital and those customers require support in some form either on their cards, Internet banking or mobile app or Merchant platform.
“Setting up this experience centre will enable these customers to have a point of contact where they can get support and speed service outside the traditional bank. The traditional bank has their place and does have some digital support but the AccessX centre is 100 per cent digital support,” he said.
Also, the chief technology officer (CTO), Channels at the bank, Daniel Akumabor, said Access Bank, being the biggest retail bank in Africa, is digitally focused on serving its customers and ensuring their needs are met.
According to him, the AccessX experience center will expose its customers to a full digital experience which will include digital banking services, ATM services, video banking solutions amongst others.
