Don’t undermine growth of banking sector through mistrust — CIBN appeals to customers
The Chartered Institute of Bankers of Nigeria (CIBN) has appealed to Bank customers to refrain from spreading mistrust, noting that it can hinder the growth of the banking sector in Nigeria.
The CIBN appeal comes amidst social media outcry on banking services that have been experiencing glitches for some weeks now.
In a statement issued in collaboration with the Chairman of the Body of Bank CEOs and Group Managing Director of UBA Plc, Oliver Alawuba, the CIBN highlighted the pivotal role the banking sector is playing in aiding Nigeria’s economic growth.
It noted that the sector is contributing significantly to individuals, businesses of all sizes, and the society at large.
“The economy’s development relies heavily on the banks’ intermediary roles, and their positive impact is undeniable,” it stated.
The body acknowledged that the resilience and dynamism of the banking industry is built on the trust of its customers while calling on customers to support the sector to emerge stronger.
It noted that rather than being criticised, the continued strength of this sector should be a source of national pride.
The industry body further urged aggrieved customers to direct their grievances to the appropriate regulatory authorities noting that these bodies are equipped to address concerns impartially and professionally, ensuring that all matters are resolved through the proper channels.
It further noted that resorting to social media attacks, blackmail, or smear campaigns not only undermines the hard-earned reputation of these institutions but also seeks to unfairly manipulate targeted banks.
“We urge individuals engaged in such actions to desist and consider the facts before making accusations. The regulatory agencies are well-positioned to handle concerns with diligence and professionalism.
“We remain committed to delivering the highest standard of banking services, guided by the regulations that govern our industry. Together, let us foster an environment of trust and collaboration, recognizing the positive impact of a professional sector that brings pride to Nigeria and Africa.
“As the banking sector continues its efforts to build a resilient Nigerian economy, we call on citizens to support its mission of creating a stronger economy that works for everyone,” the statement read in part.
