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LCCI backs lawmakers’ call on failed transaction reversals

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The Lagos Chamber of Commerce and Industry (LCCI) has supported the House of Representatives’ call on CBN to direct banks to upgrade their systems toward instant reversal of failed transactions without customers prompting it.

The President and Chairman of the Council of LCCI, Mr Gabriel Idahosa, made the call on Wednesday in Lagos.

The House of Representatives had on Tuesday during plenary called on CBN to direct banks to reverse customers’ funds within legal timelines whether the customers lodged complaints or not.

The lawmakers also called on CBN  to instruct banks to upgrade their systems to mitigate failed transactions and instantaneously reverse failed transactions without the customers asking.

Idahosa commended the lawmakers for intervening to address the issue, highlighting that two banks had already taken steps to upgrade their systems to overcome the challenge.

According to him, these banks have been able to return funds from failed transactions within minutes, setting a positive example for other banks to follow suit.

He said that LCCI supports the calls that banks that had not upgraded their systems to achieve automatic reversal for failed transactions should do so as an obligation to their customers.

“So, as a customer, if I try to transfer money and it did not deliver, don’t keep the money, you need to return it to me, immediately. Some banks already do that, and within a few minutes they credit your money into your account,” he said.

The LCCI boss explained that customers should not bear the burden of funds not being delivered as it constitutes a breach of service and contract.

Idahosa emphasised that banks must promptly return undelivered funds to customers as soon as failures are detected.

He pointed out that failed transactions impact a significant number of customers, many of whom might not pursue complaints with bodies like the Federal Competition and Consumer Protection Commission (FCCPC) which could fight for their rights.

“Most customers don’t really have the time to pursue it, especially if the amount is too small to take their time,” he said.

Idahosa, therefore, urged FCCPC to sanction erring banks.

“Firstly, the issue is that most customers do not know they have a right to complain to the commission.

“Then, two, if the complaint gets to the Federal Competition and Consumer Protection Commission, then we expect the council to take action immediately.

“So, it’s also one for customers to report to the council and the council to be efficient to sanction the banks or at least make them to reverse the transfer very quickly and if they delay, sanction them,” he said.

He said the council needed a large workforce to be able to deal with thousands of failed transfer issues.

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How Palmpay overcame trust deficit in 12 months- MD Nwosu

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Nigerians’ trust in Palmpay, a Central Bank of Nigeria’s fintech licensed bank, has grown tremendously in the last 12 months.

The Managing Director of Palmpay Nigeria, Chika Nwosu, disclosed this recently when he appeared on  Channels TV Business Roundtable.

Recall that the CBN recently restricted Palmpay and four fintech banks from onboarding new customers.

However, Nwosu gave insights into regulatory concerns surrounding the FinTech ecosystem and said that Palmpay has come to stay within Nigeria’s banking sector.

“Whatever happens with regulation is for the good of the FinTech space in Nigeria. Initially, when we started, there was an issue of trust. However, I can tell you now that the last 1 year after the cashless policy has seen the trust start to grow”.

The Managing Director emphasized PalmPay’s unwavering support for regulators in regulating the FinTech ecosystem, underscoring that regulators want to improve the services of strong players in the FinTech space, such as PalmPay.

On the ease of doing business and how it affects PalmPay, he said:

“Doing business in Nigeria for us is difficult, but Nigerians are embracing our App and digital payment”.

When asked about the problem of failed transfers, he stressed,

“Every institution has its business strategy and infrastructure. For us and most fintechs, we have a structure that makes transactions seamless”.

Regarding the regulator’s recent onboarding policy, he stated that PalmPay agreed with the regulators on some grey areas that must be addressed.

Reassuring customers that there was no issue with using PalmPay, he emphasized, “If PalmPay completes their own today, we will start onboarding today”.

On the issue of trust and the security of the PalmPay app, he said,

“There is no day you won’t see on our app boldly written that we are licensed by the Central Bank of Nigeria (CBN) and our deposits are insured by the Nigeria Deposits Insurance Corporation (NDIC). PalmPay is here to stay”.

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Mushin LG Chairman flags off construction of Yusuf Street road, promises solar lighting

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The Mushin Local Government Chairman, Hon. Emmanuel Bamigboye on Wednesday flagged off the construction of Yusuf Street road in Papa Ajao.

The project is expected to bring relief to residents and traders in the area and is set to be completed within six months.

According to Bamigboye, the project is a fulfillment of his campaign promise to the people of Mushin, and he expressed gratitude to God for the opportunity to execute the project.

He urged residents to cooperate with the contractor and the local government to ensure the successful completion of the project.

The councillor representing the ward, Ayomide Abioye, expressed his joy and appreciation for the project, stating that it is the longest street in Papa Ajao and will bring immense benefit to the community.

Also, the Baba Oloja of Ladipo International Market, Eze Monday, also commended the Executive Chairman for the project, stating that it will make a significant impact on the development of the area.

The project includes the construction of the road and the installation of solar lighting, which is expected to enhance security and facilitate economic activities in the area.

Residents and traders in the area have been warned not to disturb the contractor or disrupt the project in any way.

Meanwhile, the traders applauded Hon. Bamigboye for demonstrating its commitment to infrastructural development and the welfare of its citizens.

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Giving back to community — Prof Oyedokun speaks on motives

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Lead Facilitator Professor of Accounting & Financial Development Founder OGE, Prof. Godwin Emmanuel Oyedokun, has disclosed that giving back to society community is his motive for pursuing his career.

He made the disclosure in an article titled “My motive for running a free professional diploma course in Forensic Accounting and Fraud Investigation is of several folds.”

He said, “Running a free professional diploma course in forensic accounting and fraud investigation is also motivated by my desire to give back to the community.

“By sharing my expertise and knowledge without any financial barriers, I am helping individuals from diverse backgrounds and financial situations to acquire valuable skills and advance their careers.”

The academic reiterated that the motive for running a free professional diploma course in forensic accounting and fraud investigation is centred around education, skill development, community service, and professional growth.

It is a way to contribute to the accounting profession, address a skill gap, and empower individuals in their pursuit of knowledge and career advancement.

According to him, “Promoting Education and Professional Development to contribute to the growth and development of the accounting profession by providing individuals with an opportunity to enhance their knowledge and skills in the specialised field of forensic accounting and fraud investigation.

“By offering this free course, i am enabling aspiring professionals to access valuable education that might otherwise be costly or inaccessible.”

The Don addressing the need for expertise in Forensic Accounting said, “In recent years, there has been an increasing demand for professionals skilled in forensic accounting and fraud investigation due to the rise in financial crimes and fraudulent activities. By offering this free course, I am helping to address this skill gap and aiding in the fight against financial fraud.”

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