CSW: EEDC charges staff to raise benchmark to ensure optimal quality service
The management of Enugu Electricity Distribution Company (EEDC), has charged its staff to raise the benchmark to ensure continuous optimal quality service delivery to its esteemed customers in the South-East.
The Managing Director of EEDC, Mr Praveen Chorghade, gave the charge while officially flagging off this year’s Customer Service Week (CSW) at the company’s corporate headquarters in Enugu on Wednesday.
According to Chorghade, “I charge all staff of EEDC to raise their benchmark to newer levels and work as a team to deliver efficient and quality service to our customers.”
This, he said, was the only way customer affection can be achieved.
He also emphasised the importance of teamwork in every organisation and the need for staff of the company to work together to deliver effective and quality service to customers.
“As we celebrate this year’s Customer Service Week, let us raise our benchmark to newer levels and support each other to make it happen,” the managing director stressed.
In his remarks, the Deputy Managing Director of EEDC, Dr Ernest Mupwaya, urged every member of staff to see themselves as customer service representatives.
Mupwaya advised EEDC staff to always be willing to attend to customers in distress, without seeing the responsibility as that of the Customer Service Officers.
He said, “We are all responsible to our customers, and our continued existence is dependent on how well we are able to serve them.
“We can only exist if we are able to achieve a revenue strength that is sustainable because if it ceases to exist, our service to the customers will not be achievable.”
The Head, EEDC Customer Service, Mrs Ijeoma Ogudebe, encouraged her colleagues to drive the theme of this year’s event, because without working as a team, “there is no way the organisation can effectively delight its customers.
“All our efforts are geared towards the customers, because they are the reason we are in operation,” Ogudebe said.
Highlights of the event included cutting of the Customer Service Week cake, breakfast with customers, outreach to select schools and customers. Some customers who visited the headquarters and offices were given a special treat.
Recall that the Customers Service Week (CSW) is a global event celebrated annually by service-oriented organisations in the first week of October.
CSW provides them with an opportunity to celebrate their customers; while the theme for this year’s celebration is “Team Service.”
