EEDC notifies of planned prepaid meter upgrade, urges customers not to panic

The Enugu Electricity Distribution Company (EEDC) has notified its customers that by Nov. 24, 2024, all prepaid meters in its network will cease to accept credit tokens unless they are upgraded.

This is contained in a statement  in Enugu on Monday by the Head, Corporate Communications of EEDC, Mr Emeka Ezeh.

Ezeh said, “This is as a result of a software upgrade which will be affecting all Standard Transfer Specification (STS) compliant prepaid meters across the globe.

“The upgrade will be implemented through a special reset token known as Key Change Token (KCT) which will be loaded on their meters, to have them upgraded.

“Customers of EEDC that are using prepaid meters are therefore,  advised to ensure that their meters are upgraded before the set date of Nov. 24, 2024, to avoid losing them.”

The EEDC spokesman said the management of EEDC had appealed to its customers to remain calm and not panic, adding that they would be notified of the process and modalities for the upgrade.

“For enquiries and further clarification, customers are to call: 084700100, SMS/Whatsapp: 08150826060 or 08150826061, or send email to: [email protected],” he added.