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Transaction errors: 4.6m customers groan, demand N137bn from banks

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Six Deposit Banks in Nigeria received 4,595,628 million complaints from their customers within a period of one year with the total amount of refund being claimed hitting N137.62 billion.

This was disclosed in the banks’ audited financial reports for the year 2022 filed with the Nigerian Stock Exchange.

An analysis of the financial reports by our correspondent revealed that the banks’ over four million complaints were separate from the ones carried forward from the previous financial year, 2021.

Compared to the total amount being claimed by customers, which was N137.62 billion, the six financial institutions refunded N113.33 billion in the year under review.

The banks covered in this analysis include Guaranty Trust Holding Company Plc, Wema Bank Plc, Union Bank of Nigeria Plc, United Bank for Africa Plc (UBA), Zenith Bank Plc and the FCMB Group Plc.

The annual financial statements revealed that GTCO reported 1,006,380 complaints in the year with N2.158 billion in claimed amount, while Wema Bank reported 404, 179 complaints with N924million in claimed amount involved.

In its 2022 financial statement, Union Bank said that it received a total of 673,709 complaints with N30.27billion involved. United Bank for Africa  (UBA) reported 1, 408, 062 complaints and N54.61billion was recorded as the claimed amount. Zenith Bank recorded 475, 499 complaints with N17.57 billion in dispute while FCMB recorded 627, 799 complaints with N152.81 million as the claimed amount.

In the year under review, GTCO said it was able to resolve 998,737 complaints and N414.17million refunded as against N363.58million in 2021. At the end of the year, the number of unresolved complaints stood at 9, 248 and N19.17million in amount claimed. The group said that some of the outstanding complaints “include complaints on dispense errors on other bank terminal, failed bill payment, excess charges, etc.”

For Wema Bank, 412, 218 complaints were resolved within the year with N622million refunded, down from N1.24billion refunded in 2021. The number of unresolved complaints as of December 2022 was 13,642 with N10.27 billion in amount claimed involved.

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Lagos, India to boost trade partnership

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The Lagos Chamber of Commerce and Industry and the Confederation of Indian Industry have signed an agreement to boost trade partnership.

In a memorandum of understanding in Lagos on Tuesday, both parties observed that the agreement would enhance avenues for effective collaborations.

Lagos Chamber of Commerce and Industry Deputy President Knut Ulvmoen said that the partnership’s focus was to leverage the trade capacity of both parties.

Ulvmoen said that both parties would explore capacity in Information and Communication Technology, medical, training, agriculture, manufacturing and export, among others.

He acknowledged what he described as robust and enduring trade relations between Nigeria and India.

He noted that over the years, both nations had witnessed a steady growth in bilateral trade with significant contributions from various sectors.

“Today’s meeting serves as a platform to, not only strengthen the existing partnerships, but also to forge new alliances that will contribute to the sustainable growth and development of both nations.

“Together, we must seize this moment to identify synergies, exchange expertise, and explore innovative solutions to economic challenges.

“Let us leverage the collective wisdom of our industries to develop actionable strategies that will drive inclusive growth, foster entrepreneurship, and enhance competitiveness,” he said.

Indian High Commissioner Shri Balasubramanian expressed his belief in shared growth and prosperity by both countries.

He also emphasised the importance of Nigerian-Indian business collaboration.

Balasubramanian stated that the government of India was making efforts to build capacity in trade, seeking private sectors’ partnership to identify projects that could be profitable to the trade structure of both countries.

“The opportunities existing between both countries are enormous as more than 155 Indian companies in Nigeria employ many Nigerians.

“From oil to steel; to healthcare, we are willing to link Nigerians up with their counterparts in India as we explore avenues of collaboration and partnership,” he said.

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Naira remains at N1,350 as CBN targets FX inflow for liquidity boost

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The naira on Tuesday steadied at 1,350 per US dollar on the parallel market, popularly called black market.

On Monday morning, the naira opened the foreign exchange (FX) market at the same rate before closing at N1,360/$1 on the same day at the black market.

At the official market known as the Nigerian Autonomous Foreign Exchange Market (NAFEM), the naira on Monday fell to 1,419.11 per dollar, the lowest since March 13, 2024 at the official FX market, following slowing inflows occasioned by the withdrawal of funds by Foreign Portfolio Investors (FPIs).

The intraday high closed at N1,451 per dollar on Monday, weaker than N1,410 closed on Friday. The intraday low also depreciated marginally to N1,060 on Monday as against N1,051/$1 closed on Friday at NAFEM, data from the FMDQ Securities Exchange indicated.

Dollars supplied by willing buyers and willing sellers declined by 52.16 percent to $147.83 million on Monday from $309.01 million recorded on Friday.

On day to day trading, the naira weakened by 5.63 percent as the dollar was quoted at N1,419.11 on Monday as against N1,339.23 quoted on Friday at NAFEM.

During the recent Monetary Policy Committee (MPC) meeting, Governor of the Central Bank of Nigeria (CBN), Olayemi Cardoso, emphasised the critical need to attract inflows to maintain liquidity in the foreign exchange market and stabilize the exchange rate.

In his statement, Governor Cardoso highlighted the importance of addressing inflationary pressures through exchange rate management to safeguard both price stability and long-term economic growth.

“Failure to tame inflationary pressure using the exchange rate channel may jeopardise not only price stability but also long-term growth,” stated Governor Cardoso.

Addressing concerns raised at the March 2024 MPC meeting, Governor Cardoso emphasised the need to reduce negative real interest rates to attract capital flows and enhance liquidity in the FX market. He stressed the significance of attracting capital flows through foreign portfolio investments and moderating exchange rate pressures to mitigate the impact of exchange rate pass-through on inflation, particularly in Nigeria’s import-dependent economy.

Commenting on the monetary situation, Mustapha Akinkunmi highlighted a decline in Nigeria’s reserve money by 24.91 percent to approximately N22.2 trillion by the end of February 2024. Despite this, broad money (M3) supply increased to N93.7 trillion, contributing to inflationary pressures. Nigeria’s external reserves also decreased to US$32.87 billion as of March 19, 2024, from US$33.68 billion in February 2024.

Although current reserves cover imports for 5.7 months of goods only and 4.5 months of goods and services, the country’s ability to repay short-term debts using reserves exceeded the threshold at 104.0 percent, he said.

According to him, the reserves-to-broad money ratio of 33.1 percent surpassed the 20.0 percent threshold, indicating Nigeria’s capacity to manage capital flows effectively.

Governor Cardoso’s emphasis on attracting inflows and managing exchange rate pressures underscores the CBN’s commitment to maintaining stability in the FX market and combating inflationary challenges in Nigeria’s economy.

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Mobile channel most vulnerable, as financial institutions lose N17.67bn to fraudsters in 2023

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Latest report by the Nigeria Inter-Bank Settlement System (NIBSS) on Annual Fraud Landscape (January to December 2023) has revealed that commercial banks, Point of Sales (PoS) operators and others lost about N17.67 billion to fraudsters in 2023.

The report published on its website on Monday identified mobile channels as the most vulnerable avenue for fraudsters notably Web and POS businesses.

The report noted that fraud perpetrated via mobile channels increased by five percent compared to the previous year.

It also suggested some of the regulations inputted to check fraud in financial institutions need detailed examination, modification and reinforcement.

According to the statistics revealed by the report, fraud count dropped by six percent to 95,620, as actual loss from fraud grew by 23 percent in 2023 when compared to 2022 with the first quarter being the month with the highest fraud volume in 2023 and the fourth quarter being the month with the highest fraud value.

It also disclosed that the month of May recorded the highest fraud count of 11,716, followed by February with 9,492 while October saw the highest actual loss in 2023 at N3.7 billion, followed by January with N2.7 billion. It said the count of Web Fraud decreased by 38 percent and ATM fraud recorded a 64 percent reduction from 2022 to 2023.

Also, in 2023, people aged 40 and above remained the primary targets of fraudsters, which NIBSS said signified a persistent focus on the targeting strategy of fraudsters.

“This sustained trend emphasises the enduring appeal of the demographic group as potential victims, reinforcing the need for continuous efforts to educate and protect individuals in this category from fraudulent activities,” NIBSS said.

In 2023, a total of 80,658 unique customers fell for the gimmicks of fraudsters which is four per cent less than 84,130 customers recorded in the previous year.

“This decline, though apparent, does not diminish the severity of the issue, urging the financial industry to remain vigilant, enhance security measures and collaboratively address the tenacious challenges posed by fraud,” it said.

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