2022 WCRD: NCC tasks stakeholders on protection of consumers from financial losses
…Takes consumers’ awareness to major markets in Abuja
By Ogaga Ariemu
In efforts to accentuate the centrality of consumers, the Nigerian Communications Commission (NCC), has tasked all the stakeholders involved in the digital finance sector to protect users of financial services from losses.
This is coming as the Commission took its sensitisation campaign on telecommunications consumers rights to major markets in the Nation’s capital, Abuja.
The Executive Vice Chairman (EVC) of NCC, Prof. Umar Danbatta, made the call at this year’s World Consumer Rights Day held on Tuesday in Abuja.
Danbatta said it is prerequisite for users protection online because, more people were signing up for digital financial services such as banking, insurance, and investment management.
“The theme of this year’s World Consumer Rights Day, as announced by Consumer International, calls for stakeholders to do more in protecting consumers and keeping them informed.
“However, some of these consumers must cope with vulnerabilities in using digital financial services.
“These challenges of adapting to digital platforms for transactions are further worsened by unscrupulous people that exploit consumer vulnerabilities for illicit gains.
“All stakeholders have the responsibility to protect consumers against losses on account of their adopting digital platforms; they should enjoy the protection as obtained on the legacy platforms.” he said.
Speaking further, he said despite the challenges, the commission was also working hard to bring in those who lack access to digital platforms for now.
He, however, noted that an increase in infrastructure would increase digital inclusion and enable the country to achieve its 80 per cent digital inclusion in the next four years.
“As we address the threat and challenges to those that are already connected to digital finance, the Commission is mindful of those that are yet to be connected because of coverage issues.
“As many as 35 million Nigerians are yet to have access to telecommunications services and by implication, they lack access to digital financial services.
“This situation denies these Nigerians access to digital financial inclusion. It is a challenge that is attributable to the inadequacy of both wireless and fibre connectivity infrastructure
“The fact remains that more citizens will embrace the digital financial culture when they have access to telecom services in the distant, isolated, unserved, and underserved communities where they dwell,” he said.
“We are therefore conscious of the urgency of increasing investment in both fixed and wireless infrastructure. This will make the target of at least 80 per cent level of financial inclusion in about four years possible.”
The EVC informed that the commission would establish Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk, at strategic locations across the country to provide information to telecom consumers.
Earlier, the Board Chairman of NCC, Prof. Adeolu Akande, said the theme was apt.
Akande said it was apt because the increasingly high speed of digitalisation of financial services had thrown up many challenges for consumers as they navigate the new financial services landscape.
He described the day as a catalyst for the Commission to scale up what it is already doing to protect, inform and educate the telecom consumer.
“On the other hand, the theme is appropriate because now is the time to address issues that will make access to, and usage of digital financial services safer for the consumer.
The Country Director, Save the Consumer, Mr Aliyu Ilias, commended the NCC and also called on the, Commission and other regulators to come up with regulations to check and investigate activities of online loan providers nationwide.
Also, Executive Commissioner Stakeholder Management at NCC, Barr Adeleke Adewolu said the theme of WCRD, ‘Fair Digital Finance,’ is apt because the increasingly high speed of digitization of financial services has thrown up many challenges for consumers as they navigate the “new” financial services landscape.
Meanwhile Dr. Christopher Nwanoro, President, National Disability Empowerment Forum (NADEF), applauded the NCC for its effort in the social inclusion of persons with disabilities in Nigeria.
Nwanoro also sought the Commission’s support to produce a user-friendly telecom manual, especially in form of braille to assist consumers living with disabilities.
The event also featured debates for secondary schools and roads works, which held in all its zonal offices to commemorate the dat and also enlighten consumers across the country.
Among its series of activities lined up to mark 2022 WCRD, the commission also took an active awareness campaign on telecommunications consumers’ rights to Bannex Plaza Wuse II, Gwarimpa, Wuse markets and other locations in the Federal Capital Territory(FCT).
Speaking during the awareness exercise, a telco consumer, Aisha Usman, who is a business owner at Gwarimpa Kado Biko market said with the campaign, she has been better informed on her rights.
“I am more informed about my rights as a telecommunication consumer than I was before. Now I can call NCC toll-free line to address my challenges.”
Also, Simon Chukwuka, said he is quite happy that NCC came to the market for consumer rights sensitisation.
“Like what NCC explained to me, I am now better informed about my telecommunications rights. In fact I will pass the message across to my friends,” he expressed.
