2024 Customer Service Week: CAC Registrar General reassures more customer-centric approach
By Matthew Denis
The Registrar General and Chief Executive Officer of Corporate Affairs Commission (CAC), Hussaini Ishaq Magaji SAN, has reassured the public of maintaining a customer-centric approach that will focus on the quality service delivery, customer satisfaction and feedback.
The Registrar General made the disclosure while speaking to Nigerian NewsDirect Exclusively during the 2024 Customer Service Week held in Abuja on Monday.
He said ” today marks the beginning of Customer Service Week, a global celebration that is designed by the United Nations (UN) that recognizes the importance of delivering exceptional service. At the CAC we cherish this opportunity to reaffirm our dedication to serving you better.
” We care about the customers and we’ve made significant strides in enhancing our registration processes, leveraging technology to improve efficiency and reduce processing time. Our online portal has simplified company registration, and our customer service team has worked tirelessly to resolve issues promptly.
“Our vision remains to provide world-class service, ensuring that every interaction with the CAC leaves a lasting positive impression. We’ve established a robust feedback mechanism to listen to your concerns and suggestions, driving continuous improvement.
“I salute our committed staff, who strive daily to deliver exceptional service. Your hard work and dedication have earned us recognition and respect.
“We value your feedback and encourage you to continue sharing suggestions. Your voice matters, shaping our services to meet your evolving needs.”
Mr. Hussaini enjoined the participants to collaborate with his team which is geared towards better quality service delivery
He said ” As we celebrate Customer Service Week, we reaffirm our commitment to delivering outstanding service. Together, let’s build a more customer-friendly and responsive commission”.
On her part, the Abuja Chapter Chairman of Institute of Chartered Secretaries and Administrators (ICSAN), Chioma Angela Okeke stressed that the 2024 customer week is very crucial considering the fact that activities of CAC.
She said ” CAC is a service delivery organization offering services to outsiders so there’s no way you will see how the outsiders see or effective communication is being done without hearing from them, I applaud the RG and his team.
” We have seen that a lot of institutions like SERVICOM has rated CAC and seen that they’re doing well and I want to encourage customers receiving services from the Commission to come and table their problems and how CAC can render better services to them.”
Okeke appeals to other organizations to adopt this approach to call their customers and hear from them on how they can improve their services delivery.
Also present were; Rose Nkechi Elijah who represented SERVICOM,Theresa Adamu Nuntu from Nigeria Bar Association (NBA unity) among others.
