Xenophobia Attacks: Multi-choice customers lament over operations shutdown


Story by Ibiyemi Mathew

Customers of Multi-Choice Nigeria have continued to lament over the pay-TV gaint clousure of its operations in the country.

This is coming on the backdrop of Nigerian responses to Xenophobic attacks on foreigners in South Africa.

Nigerian NewDirect gathered that the shut down includes all operations ranging from customer contact care services to the validation of Subscription services, among others.

Many Nigerians have expressed their views on social media as regards the ongoing Xenophobic attacks.

They called for a boycott of South African firms operating in Nigeria such as the dominant pay-tv firm, DSTV multichoice; largest telecom company in Africa, MTN Nigeria; and retail supermarket, Shoprite.

Nigerian NewsDirect speaking with a subscriber named Mrs. Hope Timothy lamented on the failure of her GOtv decoder to work despite recharging the decoder via her mobile banking.

According to her,”at the early hours of the day,I recharged my Gotv decoder via my UBA mobile banking app as I have always done for Gotv Max.I received a debit alert of N3,200 afterwards and a notification from paystack that my recharge of the Gotv was successful.

“I waited for 2 hours but nothing came up as it still showed the error message.I decided to send a message to 4688 indicating my IUC number but I received no response.I called the contact centre but it was telling me the number does not exist. Up to this moment I am yet to view any station on my decoder.”

She also recounted her experience last Saturday where she also recharged the Gotv decoder for N400 and it was not working.

Speaking with an agent who performs transactions on behalf of customers, Mr Hakeem Usman, who laments over customers diffculities in subscribing to Gotv.

According to him, “Several of my customers who came to my shop to recharge their decoder 2 days ago came back to complain about their decoders not airing any channels.

“Some even went to the extent of demanding for a refund and hurled abusive words at me.

“Many customers are beginning to understand that the problem is not coming from me because of my proven trust over the years but some are still doubting that the problem originates from Multichoice”.

He added that the government should take swift action to resolve the ongoing issue as many people who ply the same business with him are finding the business very unconducive.

Speaking with a consumer who was also present when we visited the shop of Mr Hakeem,the angry customer said that Multichouce should resume its operations as his children who are on summer break are anxious to keep themselves busy with the telivision for the period while they are at home.

Another customer, Mr. Sodiq allayed his fears that the pay-TV giant will commence the airing time from the date of payment to the day it expires.He said the pay-TV giant should commence its countdown from the day it starts airing not the day they recharge as it would be unfair if they did otherwise.


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