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Shippers’ council resolves 46 complaints in one month

The Nigerian Shippers Council said it has resolved over 46 out of the 80 complaints raised by stakeholders operating in the nation’s seaports.

Speaking to LEADERSHIP, the Executive Secretary, Nigerian Shippers Council, Barr. Hassan Bello said creating the portal was a means of solving complaints in the nation’s seaports.

He said, “Whatever problem you have at the ports,  put them in the portal and it will be solved. This is one of the process we have put in place in solving complains at the port.‎”

Bello stated further that the agency dedicated officials of the agency to handle the complaints.

“We have started working with operators and we had developed an application on our complaints portal and since we launch it and we have received more than 80 complaints and over 46 of it has been solved.

“People are coming to make online enquires with recommendations, we have dedicated phone lines and platforms which is man by experts in Shippers Council.”

However, speaking on what stakeholders should expect from the agency in 2017, he said, “They should expect effective and efficient service delivery at the ports and other facilities we have looked at our website and redesigned it.

“Also we are set to deliver one or two of the ICDS (dry port) this year we are working hard with the concessionaires. We want to deliver that. ‎We are working together on Trade facilitation, we want to be part of the National single window, we are also working to stop the congestion at Apapa, we have started and they will come on stream,” he told our correspondent.

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