NCC receives 18,711 complaints in Q3 of 2017

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By Idris Bakare

Consumer Affairs Bureau (CAB) of Nigerian Communications Commission (NCC) as a strategies and ensuring consumer protection in the Nigerian telecoms industry, the Commission through the various designed channels for telecom consumers to file their complaints using the Toll free line-622, Consumer Web Portal, various Social Media handles, including written complaints from customers, received a total of 18,711 complaints in the 3rd Quarter 2017.

According to the Nigerian Telecoms Consumer Complaints Report for Q3, released by the Consumer Affairs Bureau (CAB) of the Nigerian Communications Commission (NCC), the number of consumer complaints received during the period increased by 21.7 per cent compared to that of Q2 2017. The report posted stated that while in Q1 there were 19,730 complaints, it dropped in Q2 to 15, 377 and went up again to 18, 711 complaints in the Q3.

The issues of over-billing led the consumers’ complaints as it recorded 51 per cent. This was followed by Value Added Issues (VAS) with 13.7 per cent; SMS issues nine per cent; call-set-up 6.7 per cent; data services issues 5.8 per cent; failed/unsuccessful DND requests 3.2 per cent and SIM challenges 3.2 per cent.

The issues of over-billing led the consumers’ complaints as it recorded 51 per cent. This was followed by Value Added Issues (VAS) with 13.7 per cent; SMS issues nine per cent; call-set-up 6.7 per cent; data services issues 5.8 per cent; failed/unsuccessful DND requests 3.2 per cent and SIM challenges 3.2 per cent.

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