Eid-el-Kabir holiday: Subscribers lament poor internet connection in Ogun


By Olabode Jegede

The poor internet connection by Major operators yesterday  paralysed Eid-el- Kabir goodwill messages and emergency activities of businesses in Ogun State including head Office of Nigerian NewsDirect.

The poor state of internet connections started at the early hours of yesterday with telecommunications subscribers of the affected network finding it difficult to access the internet through Information technology devices.

Recall that in quick succession, the  MTN, and 9Mobile, rolled out the wireless communications standard designed to provide up to 10 times the speed of 3G networks for mobile devices such as smartphones, tablets, notebooks and wireless hotspots in October 2016.

Early last year, Airtel Africa launched its own 4G LTE in Lagos, with an assurance of a nationwide coverage, which it claimed has since been achieved.

However, customers who experienced the network hardship on Tuesday called on the regulator, Nigerian Communications Commission (NCC) to take action in addressing the situation as they are not satisfied with the services.

Apparently, an angry customer who claimed anonymous said that the operators needed to do more to convince subscribers that they were offering a better service.

Lamenting the difficulties faced in accessing and surfing the net, he said “the NCC needs to be more responsive to its duty as a regulator, because consumers cannot keep on paying for services they are not getting.”

One of the media officials of  a telecommunication company said:

“I cannot answer you because I really need to find out what exactly is happening by getting the numbers of the customers’ complaint which will enable us to establish the veracity of their claims.”

However, confirming the slowness of Nigeria’s Internet speed, Speedtest global index statistics for June 2019, ranked the country as low as 110th in the world on mobile Internet speed, at a download speed of 14.67Mbps and upload speed of 6.86Mbps.

This attests to the challenge faced by Internet users in Nigeria, in terms of the time taken to download information from their mobile Internet, even after having paid so much for the service.

Despite this tumultuous time subscribers experience downloading information, many of the service providers also frustrate them with disguised market strategies, which come in form of data price slashes or outright free data packages.

Some of these packages are either meant to get many subscribers to their networks, or amass revenue and remain competitive.



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